Jason's Deli — Restaurant in Lakeway

3/2024 update: Just don't use the restroom, and you'll be ok - you may not get what you ordered, but you'll at least have your olfactory senses intact to enjoy whatever they brought you!!! The restroom now smells like vanilla-scented raw sewage! I tried to hold my breath for my time in there tonight (to no avail), but I literally went back out to get another breath before I returned to wash my hands. Something's seriously wrong with their septic/waste water system, and no one is apparently going to do anything about it except to cover it up with a deodorizer. Health department needs to be called, seriously. And AGAIN, our order was wrong, and it was wrong the time before last week's (FYI: last week it was correct - nearly a first for the 2024 year - just saying). And yes, we've gone here fairly regularly because my mom wants the ice cream, and no, I haven't updated this in quite a few trips. If my mom didn't request going here, I'd absolutely never ever EVER eat here! And add a zillion more never ever 's about using the restroom. Seriously, this is a Health Department issue that's being ignored!

1/2024 update: Yay, restroom smell improved (thank you, mgmt, for responding!) - added a star! My elderly mom continues with her request to visit Jason's, as she loves the soup and ice cream! I feel torn every visit: either an order is incorrect, or I frown because of the higher cost vs another place when we alternate visits, or we get crumbs of chips (as though from the bottom of the bag), or the booths mom would want aren't cleared, etc. It's hard to admit, but there "always" seems to be something "negative" when we visit Jason's (and that saddens me - I wish it wasn't this way). I must say, a consistent POSITIVE is this one worker there - I need to learn her name: She primarily speaks Spanish, she refills the salad bar, she delivers food to tables, etc. She's literally my favorite aspect of all visits to this Jason's Deli! If I could direct my tip to my favorite employee, it would be to her, just saying. Additional info - Mom & I both got cups of lobster bisque this visit: We collected the lobster bits from both of our cups and didn't even fill 1 soup spoon! Maybe there was a piece or 2 more, because I suggested we do this after a few spoonfuls as she commented on how much potato and corn was in it ("where's the lobster?").

11/2023 update: been only 1x this month. Must say, I'm happier with the other place we now go more often, but we went to Jason's for a change of pace. Tonight, Trey saved the day (thanks Trey!), correcting 1 of our orders. Getting our order wrong has become consistent - I think we're at 3 consecutive visits. I'm attaching a pic of Amy's Turkey-O. I was really surprised (disappointed) at it's size for the cost. Lobster chowder: good flavor; a good order if you enjoy corn and potatoes. Yay for the ice cream machine to be working! The most horrific part of our visit was the restroom! I would choose an overfilled port-a-potty in direct sun in the heat of a Texas summer before using this restroom again...no joke!

10/2023 update: Didn't want to update the time before because of one bad experience (thinking it was a fluke). However, I am updating this time because of negative experiences in the past 4-5 weeks. Previous time, our food sat so long that hot sandwiches were cold; it wasn't busy. Ice cream machine wasn't working (things happen, we understand). This time: ordered something different, but hold/no tomatoes (I'm allergic). Not only did it come with tomatoes, but first they just pulled them off. Hello, I would've done that myself; an allergy is an allergy! Seriously SMH at the retaliation... potato chips crumbs! Geez, it was almost like saying "we don't care about your allergy, you should've picked them off yourself. Because you complained, here, have the crumbs!' Mom's order came out cold, but we didn't dare say anything. Conversation was hard with a lot of cackling and loud voices from the kitchen area. At least she got her ice cream. If my mom didn't like this place so much, I...

I was so happy when they built a Jason’s Deli in Lakeway. It expanded the limited “quick pickup” locations and brought a place where a family can sit down to eat.

Since its opening, I’ve had several very good experiences using the app to place and order and the drive thru to grab the order, on the go.

The weekend before last I decided to bring the family, while on an outing in the area. I wish I would have stuck to the drive thru. The inside of the location had three other families, so we got in line and placed an order for dining in. My wife ordered the salad bar so we took our number and proceeded to the table. We passed several dirty tables, which I understand if the location is busy, but we were literally the fourth customers in the entire location. We waited for our order, and the salad bar for about 10 minutes when we walked up to the counter to inquire about a plate for the salad bar. We were told that the plate would come out with the order. After 10 more minutes of waiting, my order was brought to the table, but no salad bar plate. We returned to the counter and finally were given a plate. Now, I get it...if it’s busy the tables will get dirty and food may take longer. However, a salad bar plate taking over 20 minutes? All I ordered was a sandwich and I felt it was quite extensive to wait that long as well. I’m guessing Saturday staff is not the A list team.

All in all, I like the food and MAY continue to go to the drive thru, but I seriously doubt I would...

Kim the supervisor on duty hung up on me when she couldn’t resolve the money Jason’s Deli have of mine. She can’t refund or get the food I paid for to me as they don’t have it even though their app shows as available food to buy. Meatball sandwich did not have marinara sauce as it was supposed too. Dry meatballs with some cheese. It was not eatable. Plain Jane potato didn’t have butter or sour cream. Food was cold. Worse yet, delivered food was missing 2 items plus tax and delivery cost. They didn’t tell the dasher, closed out the ticket as their equipment is broken and so they can’t let anyone know they can’t provide the prepaid food. They kept the money and made no effort to notify door dash they did not provide the food. No customer service recovery and my loss of 2 items worth of money and $36 of uneatable food that will have to be purchased somewhere else. No manager on duty although I was told Kim was the manager only to have her say she is just a supervisor and not a manager so she can’t do anything. Terrible experience and they just kept the money. Should be negative stars. Pass on this disaster of...