Jimmy John's — Restaurant in Lakeway

It took me a day to write this.. I was so upset. I went in around 12:30 on Tuesday May 12 and was one of the only people in the store. I ordered a little Turkey Tom . The guy confirmed my order at which point I thought he was making it.Three customers came In after me and all got their sandwiches before me, and no it wasn’t uber .

I asked after they all received their sandwiches and they were still making mine. Mind you it was a turkey small 🙂‍↔️Finally I received it and was missing lettuce and tomato’s, cheese and peppers I had asked for, and was put together disgustingly .

I went back in to ask for them to put the items I missed and had a rude encounter with a person named NICK who asked me what sandwich I ordered and he suggested I just get a refund and leave. I adamantly told him I would like have a sand which I paid for. I asked him to give me his managers name and he said he wouldn’t. . Per usual being black and upset he told me he would call the police on me instead.

The way I was treated for a small turkey sandwich was beyond me. There was a kid who was working that was understanding but NICK was very dismissive and disrespectful.

Be careful rude encounters and bad customer service . If NICK is working he might call the police on you for wanting to add missing items to...

Just went in and ordered the jalapeño chicken wrap sandwich. It was awful. It had more of the crispy jalapeños than any other item in the sandwich and it tasted like jalapeño potato chips. I went back once to tell them and they didn’t make any effort to correct the situation which is what I went in for so I just asked for some pickled jalapeños. Then I went back because it was just so gross and I showed the big guy how many chips were in the sandwich and still nobody asked me if they could help me with something else or to give me a refund. Finally the manager stepped in and said “so basically you didn’t like the taste of the sandwich and that it wasn’t his fault” then I got angry. Also a kid stepped in while I was talking to the Manager and I asked him to let me talk to the manager and he told me he talk to me if he wanted to and then he made a face at. Then I was accused of everyone’s hostility. I had mine and so did they. They are smug, horrible workers at least 3 of them. Horrible customer...

Ordered apparently at closing time. Unaware of this I sat down to eat when after about 4 minutes the "Manager" looked at me and said "I'm gonna have to kick you out of here in about 5 minutes" That really pissed me off sense they were fine with taking my money then were rude about simply trying to eat in peace. The whole staff had a cranky attitude! I said I would not be back and the punk behind the counter shouted "Have a nice day!" I have owned award winning businesses and lived in Lakeway for over 26 years with several family members also living in the area. My entire family will never patronize that store. There are too many small business owners that appreciate our business and would never think of embarrassing a customer...