Belmar Asia — Restaurant in Lakewood

Wow. Awful experience here. Normally the food is great, but the service.....needs immediate improvement. There is a certain waiter here that is flat awful. This was our 3rd time with him today, and we walked out after over an hour of waiting and two huge messups. I ended up at a drive-thru getting lunch because this guy could NOT get anything right. I would write it off as a bad day, but this is the 3rd time with such terrible service. He is an older gentleman with a bald head. Girl waitresses are amazing and so are the younger males, but this guy ruins the whole experience. First, we were very clear by using their numbering system (ordering W6) and he messed it up, and ordered both my friend and I a single spring roll each????? Really? Then he doesn't want to inform the kitchen of his mistake so they can put our orders in in a hurry so he places a second order for us, BEHIND ALL THE PEOPLE who walked in after us. The entire place is served and almost done before our second messed up order comes out. He brings us a single plate of food knowing full well both of us had placed an order. Secondly, it had the wrong stuff on it. Then says nothing about us wainging AN HOUR for two wrong orders, and shrugs his shoulders and says "Well, we are busy". At that point, we walked out. Waiting an hour with no apology or even attempt to show "hey I messed this up bad, can I do anything to correct this?" and then having to grab a super quick lunch at Arby's next door was not my idea of good service one bit. This guys is ruining this lovely restaurant and, IF, I should EVER choose to come back here, I will NOT allow this man to serve me again. He is an absolute wreck with no customer service...

I came in yesterday to have food with a friend and I was joined by my service dog. They told me I was not allowed to have a service dog in the facility even though the ADA states service dogs are allowed in restraunts. After we got the manager involved they finally sat us in a corner away from everyone. They were unfriendly and we waited for over 45 minutes until we finally had to give up as they had taken our order 2 times by different servers in a 30 minute window but had not received the food or drinks. Now I do understand that they were busy, but a family of 5 that was seated after us had received there food and we still has nothing more than a quick conversation with our server and waters that were given when we sat down. We then had a different server try to take our order 20 minutes later further confusing us and we finally had to give up. My friend was a regular at the restaurant and she stated that she had never been treated like that in previous visits which leads me to believe i was treated this way because i had a service dog with me to help with my disability. I do hate to post this publicly but I feel that this rude treatment needs to be brought to their customers and owners attention. I wish I was able to try their food but it was obvious that I was and am unwelcome in their establishment because of my needs for a...

I should’ve known better than to try something outside of my usual order of drunken noodles or pho. But there I was feeling adventurous and asked the server if the roti chicken is good. She told me it is very good and pointed out that it was one of the specials.

Not only was the chicken’s flavor disgusting, it had floppy chicken skin, the pointy part of the wings, chicken neck, and back piece. The only recognizable part of the chicken was the dry part of the wing that has two bones. The salad and rice were fine.

When I told the server that I couldn’t eat the chicken because there were too many bones, she asked if I wanted a take home box. I said, “no the chicken was terrible” and asked her to discount the meal. She went to talk to the manager and came back to inform me that she couldn’t discount it because it was “free range chicken.” I still don’t know what that has to do with anything.

The first photo is the picture from the menu. That’s what I thought. I was getting the next two photos are what I actually got. Yep! That’s right, $20 for a plate of chicken bones and parts unknown.

I think the photos explain it all. I will never be back!

I was so grossed out and couldn’t get the taste out...