Wells Fargo Bank — Local services in Lakewood

Renee is overwhelmingly rude. I explained my very specific situation, including the fact that I had spoken to the manager earlier that day and she knew I was coming, and Renee kept speaking over me, not listening, saying “we don’t do that anymore, you don’t need to talk to the manager.” I repeated that the manager knew I was coming and would be the only one able to address my issue, and she said “well she’s probably busy but I guess I can call and tell her that you really need to talk to her for some reason”, then turned to her coworker and said “I don’t know, she says she needs to talk to the manager about something, I don’t know why she thinks that.”

Thankfully the manager heard this going on, called me out by name (because, as I’d mentioned, she knew I was coming), and came over to help.

Honestly, this is like my fourth negative experience with a rude Wells Fargo employee, which is odd because I’ve banked with them for over 20 years, and I also never receive people being openly rude this frequently other places.

It would have taken not even a minute for Renee to listen to what I was telling her, but she was unable to do that. At least now I have her to thank for finally looking into...

I had a problem with inaccurate credit score only @ #WellsFargo using #Experian online. When I went into this business was able to speak both Celeste and manger Ayesha, they were showed patience & empathy concerning my experience online, they tried to direct me to the company, who's directly responsible for credit information errors/fraud that is always giving me problems because I can't get in touch with anyone directly to repair the credit damage, that isn't even mine. The same problem keeps occuring with the credit reports keep recurring over and over again, they aren't monitoring it correctly...even with a #creditfreeze

Although, I have these problems wie #creditwise / #Experian , I felt especially cared about & heard by this particular #WellsFargo. I have worked very hard for my excellent credit score over the years with Wells Fago, and obaintained it, and acknowledgement for the hard work , and I received it from Ayesha, and Celeste, thank you very much for all your...

I was in banking for many years started in 1978 actually I retired while working at Wells Fargo . We were always trained to provide great Customer Service sometimes it seems that it is not always as important any more . I get it the world has changed . I usually go to a branch closer to my home but happened to be near Belmar had never been in there before I was called over by Renee she was dressed so bright and with a welcome to me that made me feel like she actually was happy to help me . She has no idea what she did for my day ! We lost a Son 6 months ago and last week lost my only nephew . I had not left my house for quite a few days didn’t want to see anyone. She was sooo pleasant and went beyond all she could do to help me . Actually she put a smile on my face I didn’t feel like I could do that ever again ....