Cinnabon — Restaurant in Lancaster

The line here is always extremely long and I can see why. It's not even just about people obsessed with wanting cinnamon roll. The girl behind the counter was so excessively slow it was insane. I was in line for at least a good 20 minutes and there was only six people in front of me. A blind snail could put cinnamon rolls in a box quicker. When I got to the front of the line I asked for a box of four. I didn't know that you weren't allowed to get the freshly made ones behind the glass. She kept directing me towards the ones They had in the box already and I kept saying can I get the ones that are already out and it's like she didn't even hear my question. I finally got so irritated I just said just give me them all separate because I was holding up the line and she was so slow. $22 for 3 cinnamon rolls and one bottle of water for my husband and I to share. It's way overpriced. Ridiculous. All that and it didn't even taste that great, I don't care for the type of icing they use. I've had better cinnamon rolls out of a can. I won't be coming back again. Also, if you want to know their prices, it's best to look it up on their menu online. They have the menu on a TV screen behind the counter but the font is so thin and so small that you can barely read it even when you're standing at the counter let alone if you're standing back in line. I feel like that's...

Went in there on Christmas Eve, and it was a mess, only 1 register was open at the time. Waited in line for approximately 15 minutes with about 3 other people in line. When another coworker opened the second register, he took the last person in line, instead of taking the next person which was me. When I told him he got nasty and started saying well I took this customer. When I got to the front of the line I asked to speak with the manager, she was busy talking to other employees who were not working, without helping the front counter. The employees working the front counter just kept telling me to leave.!! They don’t need my business.! I could go someplace else. This manager was dressed a Rudolph the red nosed reindeer.! When she came over she was mad at me, I explained what happened. She looked at me with disgust and said “what do you want” no I’m sorry, no nothing.! She was just glaring me and kept repeating “what do you want,” “what do you want.” I gave her my order which came to 21.64. Then I just left! I could not see supporting a business that obviously does not need my money. I will NEVER SUPPORT THIS BUSINESS AGAIN. I went to Starbucks where I was treated much nicer, and they were also just as busy if not busier...

I haven't been there in 6 years because I cant afford things like this anymore. So yesterday I had to go to the mall for my daughter and I decided to splurge and get the 4pk of little cinnamon buns. I knew I shouldn't spend the money but I wanted them so much. I was shocked that no one was in line. I placed my order and the guy got my pack and put them in a paper bag. Then he picked up the bag by grabbing my rolls and handed me the bag. When I got them out I was very upset. Because of the way he grabbed the bag most of the icing stuck to the wrapper. I at them right away after I got them and they were horrible. They were cold and hard. God knows how long they had been sitting there. I am so upset and disappointed that I spent all that money and got such horrible food. I wont ever do that again. No wonder the line was empty and the line at Auntie Ann's was...