Pano's Bakery — Restaurant in Laredo

Laredoens tell me...."This is the original Panos bakery." "A Laredo icon". "A staple food since 1968!" As a güero from NY (western not NYC!) I always found Laredo pastries to be less sugary...which I used to detest, but now after 15 years here, I appreciate the subtle sweetness of the concha and the crumbly crust of a cajeta. The best part is that you know the products here are baked without preservatives and chemicals. If you are going to try these delicacies....there is no better place than Panos. On one hand, the run down shop is in serious need of some remodeling, and on the other....it gives it a sort of nostalgic feel which I cannot fully appreciate having not grown up around here, but nonetheless I can still imagine. I've been to several Panos locations and everyone has the most respectful sweet people serving. Oh yeah, I forgot to mention the price. I chose several items and walked out with a bag full of treats ....7 bucks! Wow! What a bargain. And so much better than a Hostess cake that would set you back 2 to 3 bucks each and are loaded with sugar...

I've been going to this Bakery for eons. Today I buy some bread and as I'm placing it in a bigger bag one of the bags falls over on the opposite side of the counter. The employee (older of the 2 women) simply gets another bag and starts putting the bread in the bag. As dhe hands me the bsg, I ask her if it fell on the floor and she says" Yes, but I just finished mopping" and shrugs her shoulders 😲. MY QUESTION IS: If this employee was so willing to do this in front of customers, it makes me wonder when bread falls on the floor as they are putting it on a tray to sell, do they just pick it up off the floor, put it back on the tray and sell it to...

Returned after almost 6 years this morning , because everything is delicious but the lady was just plain rude and didn't look happy at all . It was so awkward greeting her and not getting any response back. Besides the customer service place was super clean and bread as always...