Papa Johns Pizza — Restaurant in Laredo

Order delivery time went from 25mins to over an hour because the store outsourced the delivery to DoorDash at the last minute. My pizza that only needed to travel 3.5 miles took an additional 40mins to get here and I could no longer track the order. More importantly the DD driver reached out as he was not receiving notifications and didn't even have my address/access info for my community. The store should be more transparent about their delivery service. My pizza arrived cold. Frustrating to say the least and I won't be ordering from this...

The manager or who ever answers the phone on Friday nights is incompetent. My account got hacked and the person was on their way to pick up what they ordered using my saved information thru the app.The crime was happening in progress and the idiots at this location let the phone ring and a few times picked up and hung up. I live about 1500 to 1800 miles away, I explained or tried to before the idiot hung up on me when they actually did answer. With employees like this I'd recommend Domino's. No wonder Papa John's stores...

Ordered a delivery order and it took over an hour. They contract with DoorDash without telling you. When I called with my concern, they said my order was never placed, even though the app showed it was being delivered. At the same time there's a knock on my door. Beware, they contract with DoorDash and do not tell you! Took well over an hour for a Sunday night pizza delivery. Oh and a $5 delivery charge. The manager corrected me, it's a $4.99...