Sonic Drive-In — Restaurant in Laredo

Sonic Disaster – Drive-In to Drive-Out

I recently had the displeasure of visiting a Sonic Drive-In location, and it was a drive-in to drive-out experience that left me shaking my head in disappointment. Upon arriving, I noticed that the parking lot was littered with trash and unkempt landscaping, setting the stage for the unfortunate experience that awaited me.

When I pressed the button to place my order, I was met with a garbled, barely audible voice on the other end that made it nearly impossible to communicate what I wanted. After multiple attempts to convey my order, I finally gave up and hoped for the best.

My optimism was short-lived, however, as the food that was delivered to my car was a cold, soggy mess. The burger was tasteless, with a stale bun and unidentifiable condiments. The fries were limp, cold, and had an unappetizing taste that made me question their freshness. To make matters worse, the drink I ordered was flat, with a strange aftertaste that lingered long after I left the establishment.

The staff appeared disinterested in providing any semblance of customer service, and their lack of urgency in resolving issues was frustrating. When I attempted to voice my concerns to the manager, I was met with indifference and a dismissive attitude that left me feeling completely unvalued as a customer.

In conclusion, my experience at Sonic Drive-In was a complete disappointment. The poor quality of food, lack of cleanliness, and abysmal customer service make this a location that I will not be returning to or recommending to anyone. Save yourself the hassle and drive on by this...

I'm updating my review from a 5 star to a 1 star. They took more than 45 minutes to bring my food and some employees who prepare food don't wear mask. I ordered a simple burger and drink, it wasn't a big order and the place was not full. Several cars came after me received their order and left. Right when I am going in to get my order myself, they bring my order out. Food was cold. As I walked inside I saw several employees without mask and some of them preparing food. I told them I had been waiting for more than 45 min while people came after me, ordered and left. They all just stared with a blank face and no one said anything, not even an apology. I called and placed a complaint to corporate and I just got a mediocre copy paste email from the manager of that location saying they take hygiene seriously. I will never visit this Sonics location again, first because of their lack of hygiene during this Covid situation and second for their incompetent employees.

Update: Regarding the owners response to this review here in maps. I will not waste any more time trying to contact the owner directly just to say the same as in this review. It was a bad experience and I rather just not go anymore. I placed a corporate complaint and it should be enough to hold this drive in accountable. The incident happened in this location and I'm sure you guys have cameras and can see my app order. This location needs better management to avoid losing...

8/1/21 First of all they took 10 minutes to take my order had to press the button like 3 times. Secondly when I ordered I specifically asked for a #1 NO CHEESE (three times I asked ) after I placed my order they took like 20-25 minutes for my order while other customers who came after me got their order right away. After I get home and bring it to one of my family members she has one bite and left the sandwich because it had cheese when I specifically said NO CHEESE! I wanted to complain but it says the phone line is disconnected for the store ! I am very upset because every time I go there they always mess up I will go Tomorrow personally and ask for my money back because it is really sad that I was there for a long time and spending my hard earning money just to come home to something ...