My sister came down to visit and wanted to try this place. I had been wanting to go as well. Her spouse is from out of town and we thought it would be nice to try their cafe de olla ect. Sadly Gloria basically turned us away not once but twice. First I came in and mentioned we needed a table for 8. her response was "we dont have a table for 8" I politely replied yes, it seems packed, can you write us in and let me know an estimate on the wait. Her response was again " we dont have a table and i have no way of knowing if one will become available or not. I again tried to be polite and assumed this may help her change her tone to a better one... I said ok can you add us on the list and we can wait. Her response was again no, rudely for the third time she replied with "you can give me a phone number if you'd like and if something becomes available I will call you and you can head over" basically asking us to leave. My sister walked in after I stepped out and she repeated this after telling her spouse she could not comunicate with him because she did not speak english. Not that the language she speaks is an issue but it seems she could have tried to comunicate or ask someone to translate vs turning him away for speaking english. On the contray of anyone having an issue with her language it seemed like she had an issue with his. She again told my sister no table, no wait time ect. Sadly this is why places close in Laredo, the person at the front had no hospitality and basically turned away a high ticket table and potential future customers. This happend Saturday November...
Read moreWas told it would be a 25 min wait, we ordered then waited over 45 mins. Ordered chilaquiles but a couple that arrived next to us received their chilaquiles 15 mins after they arrived. They boast their trophies on their bar. Must be Champions Of The Slowest Service in the whole state
Edit: the establishment wants a high five instead of holding themselves accountable for their poor service. I’ll relax when my time isn’t wasted. You mentioned orders are done in the order they are taken.. why were the couple served before us? They ordered chilaquiles as did I. In what world is 45 min wait after ordering acceptable? Out of touch business. Very unprofessional response. For the sake of the restaurants survival, take the feedback and work on it. Or don’t cheap out by understaffing....
Read moreIf you're looking for a decent Menudo, this is the right spot. To drink we got the Cafe de Olla which was very good (it also includes refill which is not very usual on other restaurants, just for Cafe Americano), to eat we ordered the Diablo chilaquiles, the flavor was ok, not sure if they put some water on the salsa because the flavor was very light, on the other hand we got the Barbacoa plate, it was also good but nothing outstanding, we had to put some salt, lime and salsas to bring up a little bit more the flavor. On the other hand, the Menudo was very very good, I think definitely was my favorite one. As dessert we ordered a Concha Rellena which came with Nutella, strawberries and banana, it was actually really good, just the bread didn't taste very fresh, but overall...
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