Dunkin' — Restaurant in Largo

Tl;dr customer service is awful. I guess you can't get your subpar cake and have it handed to you with a simple smile too.

I don't think it's any secret that every fast food drive thru runs on a timer. From the moment you pull up to the moment your order goes out the window a timer tracks the duration of your transaction. Usually, the goal is to increase the happiness of the customer by fulfilling their order, well, fast. Unfortunately, some times, this timer can become more important that the human it is meant for.

In my past two visits, I've interacted with, who I am assuming is, the manager - she dresses differently than the rest of the team. I believe she has replaced customer service with "running a tight shift." My first trip included no decencies (human connection) on her end... Me: "Hi there! How're you do..." Her: "That'll be $3.50". Ok... The second time, I tried the same approach... you know, human interaction. I was met with the same, expedited demeanor by a different woman when I reached the window. I, of course, over exaggerated my decencies to try and invoke some sort of human interaction.. nothing. Then, my hastily thrown together bagel w/ cream cheese was delivered by the woman I assume is a manager. I asked her kindly if she could fill my refillable water bottle with ice and water. I may as well have asked her to take me to the airport due to the stone faced, completely uninterested, borderline annoyed look I received. She did indeed fill my water bottle (hopefully only with ice and water) but not without a heavy sigh and a, what I'm assuming was suppose to be encouraging, shout at her team: "Come on guys, keep things moving, everything out the window."

I hope I didn't ruin her numbers with the additional request of filling my water bottle, or the thought that two humans, even during a some what automated encounter, can enjoy one another's presence, even if for a brief, routine moment.. I will be sure not to take the convenient route for subpar coffee anymore. I walk into an actual coffee shop that understands the value of human connection next time. Not one that is too concerned about a timer to remember there's a human on the other end that just wants to trade...

Worst Dunkin experience we've encountered. Vacationers from Ohio, visiting to grab a coffee and a breakfast sandwich while headed to the beach. Lady taking our order seemed very sweet. When we opened our bag we found balled up napkins, hash browns thrown into the bag, scattered all over and flat sandwiches. We ordered the number 4 which is a crescent sandwich and looked more like a pancake. The drinks however were worse, mine was a chips ahoy iced coffee with c&s (pretty tasty, not the best) and my friend ordered a caramel iced coffee with c&s which tasted like sugar water all though the sugar wouldn't even dissolve so it tasted chunky. Very unimpressed and most definitely won't return. The day before our experience was okay but just added to the mess. As soon as we ordered we walked over to the other pick up counter to wait for our food. Not only did the lady before us get her coffee and food first, she kept grabbing every bag that the workers set out. Im not complaining about the lady but the fact that the workers didn't say anything about her taking food that wasn't hers. They had no clue whose bags was whose. They literally put their hands up in the air saying "i don't know" and walked off leaving us to confront the lady and sort through the bags trying to figure out whose was whose. Cant wait to return to our Tallmadge Circle, Ohio location where they spoil us with good food, coffee and even...

"The only thing standing between civilization and a Grimlin rampage."

I don’t leave many reviews. Mostly because I don’t trust the internet, people, or mirrors. But I have to say something—because Dunkin’ is the only reason my dog hasn’t devoured the neighborhood.

His name is Grimlin. Yes, like the movie. Yes, he’s adorable. No, he’s not safe.

When denied pork or attention, Grimlin transforms into something… unholy. Small, fluffy, and vibrating with violence. He doesn’t bark—he hisses. He doesn’t wag—he twitches. He’s not a pet. He’s a warning.

Enter: The Pub Cup.

This location knows how to serve it—crispy bacon, in a sacred little bowl, handed over like they’re feeding a demon in disguise. One time they forgot it, and Grimlin locked eyes with a barista so hard her Frappé curdled. We don’t talk about what happened next. Let’s just say the bathroom was “out of order” for 3 days.

Since then, they’ve learned. They bow slightly when they hand it over. They whisper his name.

I sip my dark roast in the parking lot while Grimlin eats in silence, grease dripping off his little fangs like some kind of cursed warlock prince. For five minutes, he’s content. For five minutes, I know peace.

If you value your safety—and mine—go to this Dunkin’. Tip them well. They’re not baristas. They’re handlers.

Five stars. No notes....