McDonald's — Restaurant in Las Vegas

Decided to get a bite before heading home. A women answered first. Asked if they had any breakfast specials, it was 3:45am. Mind i wasnt sure what time breakfast was. Thought there was a limited menu like before. Employees stated they dont serve breakfast until 4a. No worries, so I order a large fries. Gentleman answers now and states they cant do fries because something about the fryers. But its okay we will make it. I said okay. Asked what else i wanted. Said hot n spicy. Says second window. Once its my turn, employee looks at me like he hates his job and says total. Give him my card and he still looks at md with hatred, like i did something wrong. I am like whatever its damn 4 in the morning. I dont have time for this guy. Wait a good 10 mins for my food. Once he hits the window, still stares at me like a person who possessed with so much hate. I say thank you and he still had his eyes on me. I would of said some but he isnt worth no ones time. I dont know if he is the grave manager but something is wrong with him. I should have asked for his name but decided not to. Employee had glasses, time was 3:45a-4:00a april 5 2023 , so if upper management decides to read reviews from this mcdonalds. You will probably recognize whos this employee is. Probably one of the rudist encounters. Never will I recommend this mcdonalds to any. Stay away, the worse customer servce. Hotnspicy were definitely old. Only fresh item were the fries, which he insisted on making but hated that he had to actually make...

I had a very horrible experience at this place and worst of all from a manager !!!! My fiancé and I were there , and he order a sausage McMuffin no egg from the dollar menu. When we got our food we noticed the receipt said she charged us for egg McMuffin and just took off the egg. My fiancé try speaking to her and she was in denial saying there was no such a thing of a dollar McMuffin. My fiancé wanted the combo but if they didn’t have a combo for the dollar one we would of easily just ordered the McMuffin itself . But that’s not the point she got our order wrong and wasn’t letting us talk she was just arguing saying we were wrong ! Well anyways we left it at that . We went to the counter to ask for ketchup and she had a line of guest , while she was helping a guest she basically talked over the counter ignored her guest just to tell my fiancé he was wrong and that she did the order right . And my fiancé at that point got upset and I did as well because we were already upset but decided to drop it even though she did our order wrong because we been to other McDonald’s and this has never been an issue , but her attitude just wanted to keep fighting basically to get in the last word. We knew she was wrong but we decided to eat real quick and leave . I just don’t understand why she would try to humiliate us in front of other guest, you would expect a manager to act professional but seems McDonald’s keep hiring people that don’t know about guest service !!!!! Her name...

Dear [McDonald's Management Team],I am writing to express my disappointment and frustration regarding the consistently closed play place at your [McDonald's Location] during business hours. Today, at 12:52 PM, I visited your establishment with my family, hoping to enjoy a meal together while allowing my children to play in the play place. However, I was once again met with the disappointment of finding it closed.As a loyal customer who frequents your restaurant, I have noticed that this issue persists despite multiple visits over the last three months. The play place, which is visibly large and clean, remains unused and inaccessible to patrons. It is disheartening to see such a valuable asset go unused, especially in a family-oriented establishment like McDonald's.I understand the challenges businesses face in maintaining and servicing play areas, but I believe that as a renowned corporation, McDonald's should uphold its reputation as a family-friendly destination. It is essential to provide a welcoming environment for families where children can safely enjoy themselves while dining.I urge the management to address this issue promptly and provide clarity on why the play place remains closed during business hours. It is crucial for customer satisfaction and aligning with McDonald's values as a family-friendly brand.I appreciate your attention to this matter and look forward to your response and actions to rectify this...