The cashier (older lady with tattooed makeup was super rude. The food is more expensive than other Roberto's and smaller portions and the salsa bar was dirty and half the trays were empty.
I bought the 3 rolled taquitos and a medium horchata paid almost $13. WTH.... I ate my food was about to leave and I put ice in my cup, went to the cashier, the rude lady was cleaning some tables as I was about to as the man behind the counter how much was a refill on the horchata, the rude lady yelled you have to buy a whole new soda because that's what I bought to begin with. I told her no, I bought horchata she could look at the receipt I just put it in the trash, she started yelling saying are you sure it was horchata. I said yes she said well you have to buy a new one full price there's no refills I said that's fine but you expect me to buy another drink full price she yelled YES. I said no other Roberto's have ever done that. She said well we're franchise so we're not all the same. I said okay. NO thank you put my cup in the trash and walked out. There was absolutely NO reason for her to yell at me and accuse me of not buying the horchata in the first place. Even though this place is 1/4 mile from my house, I will go out of my way and go somewhere...
Read moreUpdated to 3 stars, not as good anymore with the updated pricing so value / quality diminished
I'm giving this Robertos 4 stars because I've been to a lot of Robertos around Las Vegas and I really like this one and drive a little further than another location to go. I've also been to this location about a dozen times and my experience has been consistent.
This location is attached to the AM/PM gas station, it's clean when I go, the condiment bar is stocked and the people working are nice. I've only had an issue of a mistake on an order once and it was fixed without a problem.
So my food recommendations.. Get a breakfast burrito anytime of day, they are huge, made fresh and ask if you want extra cheese or anything you prefer. Carne asada or adobada is really good from Robertos especially on chips or fries and I always ask for my fries extra crispy. I also recommend to skip the Wednesday chicken taco deal, they are fried and usually dripping in grease and just not worth it.
I will definitely be back to this Robertos for a carne asada breakfast burrito with...
Read moreSuper shady. The first thing I experienced was the thinly veiled hostility and glare of the female cashier. I’m used to this kind of icy reception from women, so I don’t pay much attention to it anymore. I placed my order for carne asada, and when she conveyed it to the male cooks, I heard them giggle and whisper. I just thought they were immature boys. I went out to my car and opened up my order. It looked different than carne asada, and after looking at it more, I could tell it was tongue. It had taste buds. I wasn’t about to go back in there and say, “you gave me tongue”, so I just tossed it. I’m just glad it wasn’t cabeza. A business that has fewer than a three star rating and is still in business tells me one thing, they are not getting their money from the business they claim to be. Maybe they own some...
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