I called to place a delivery order and the girl on the phone did not have much mastery in English, I had to repeat myself numerous times to ensure the order was right. She had to ask the spelling of my street name three times. I was told it would take 40-45 minutes for the delivery and this portion of the interaction ended.

Fifteen minutes later I received a call from the restaurant from a girl asking how to spell my street name --- apparently seven letters is too complicated for this staff --- and I had to repeat that three more times before a man took the phone (turns out to be the manager) and finally/hopefully got it.

Another 45 minutes passed with no knock on the door so I called back to inquire on the order.I was told by a girl that it was busy but the order was on the way, I asked when the order left the restaurant so I could gauge an arrival time but her answer was concerning how they make everything fresh. I tried rephrasing the question and she hung up on me.

I called back and when she answered I asked for a manager and the man I spoke with earlier asked what the problem was, I told him that when your employees hang up on me in the process of resolving a problem that the problem escalates. He then said the food had already left the restaurant and assured me everything was fresh, so I inquired (once more) how long ago the food left and he said fifteen minutes ago. Out of curiosity I asked when the food was prepared and he said "I told you, fifteen minutes ago". Thinking his mastery of English was in the same league as his subordinate I tried rephrasing the question and he began getting irritated asking "what do you want me to do?" I rephrased the when was it cooked and when did it leave questions and he retorted with "it left and you can check it when it gets there" so I once more inquired how much longer it would take, since I never received an actual answer to that and he only became more irate. Finally I just told him that I would like to cancel the order and he replied "don't call here anymore".

Good advice, I will never call there again. I'll find another pizza joint to order from in the future. Congratulations Sofia's, you joined my exclusive restaurant list titled "I never tried it, and I never will".

{EDIT} Six years and counting, I still haven't tried this place thanks to the professional service I encountered back then. Based on the review that have been posted since then, I believe I am wise in my decision. Keep up the good work!