Starbucks — Restaurant in Las Vegas

9 times out of 10 I'm happy with the service, my drink quality, and the exceptional cleanliness of the space. I always try to tip them something as I'm a regular. The other day I was going to stay and work so I ordered my usual but with light ice. It's a little annoying when you order a drink and the cup has more ice than drink. If I have a cold drink, I usually drink it pretty quickly, so I ask for light ice. The 1st order I got 3/4 cup of ice which equates to 3 extra sips. So the next one I politley asked again for light ice. The girl grabbed a cup and proceeded to point at the lines on the cup, " do you want it here, or here, or here. What is it?" I smiled in my best "bless your heart you are young" way and said, " About 1/4 of the cup how does that sound?" She snorted and pass the cup to the other barista. When I got the 2nd one it was half full and no ice and lukewarm. Since I live next door and I visit often, I chose not to be offended by the immature behavior of a 20 yr old barista who wouldn't know real life it stood up and smacked them in the face. Instead I went to the other Starbucks inside Albertsons down the street. The service, the drink, the experience was everything I hoped for, a redemption of the Stabucks name. Of course I will go back to the one next door but if I have the choice, I would choose Albertson's Starbucks over the others. If you are going to reward people for doing an outstanding excellent job then sometimes you have to go a little out of your way. But in the end it is...

Manager and most of the staff have terrible customer service. I saw they went out of their way to apologize to a previous guest for their error, but when I ordered egg bites which I waited about 10 minutes for without getting, all I got was a sorry. Long story short, I sat right by the pick up location and never heard my name called for the egg bites. When I inquired about it, the person in charge of making them responded, “I thought I made them.” As I walked away after being told it would be prepared and would take a moment, I looked at the pickup counter and there was a bag with my name on it that also read “Egg bites”. Mind you, I heard other names called and waited attentively to hear mine and it never happened. Upon finding this bag, I picked it up and it had a burrito in it- not my egg bites despite the label. When I brought this to their attention, they laughed and the person in charge of making it said, •How'd I do that?” The manager stood there the entire time and never commented on the problems.

Poor experience;...

Jamina was absolutely outstanding. As a Reputation Manager for major corporation, I understand the importance of sharing positive and negative experiences for others to see.

I was already having a rough start to my morning and Jamina called me over to take my order. She was extremely friendly, bubbly, and made sure that she provided the best service to each and every guest while she was working alone.

Thank you so much for making sure I was in and out quickly all while providing such a great hospitable experience for me.

Starbucks Corporate/Reputation Manager - she is a keeper and a great asset to your organization. Please celebrate this experience with her.

Thank you again! I will...