Shift4 — Local services in Las Vegas

Do not use this company they are the worst! Our company has multiple locations and we use several payment processors. We decided to try Shift 4 for two new locations because of a recommendation from one of our vendors. What a mistake! Everything started out ok with the processing working properly. Then we start getting hit with all the "hidden" fees and charges. That is common with these processing companies but it was really high, definitely on the expensive side, no deals here. Now here is the worst part: We had to close one of these locations. Normally this is just one phone call, email to get this done, the account is suspended right away. We pay any outstanding balance and early termination fee if requested. This is not what happened with Shift 4.

We have called them multiple times talking to several different people being assured this would be handled. We have emailed multiple times with various responses, this apparently does not work either. We have sent them snail mail letters and certified mail. It has been a year now, this company is in violation of our agreement. The level of incompetence over a simple matter is mind blowing. How these people have any customers is beyond me. We have since stopped payment on this ( of course ). Next we get contacted by their collections department as they have racked up almost 1k in fees on an unused account that should have been closed last year. We respond courteously and professionally explaining ( for like the 20th time at least ) this account should have been closed , etc.

Their response: " This account is...

Terribly inconvenient service... Shift4 Corporation uses a 3rd party service to verify identity - my name, SSN, DOB have not changed since 1971... my address has not changed since 1991... they cannot verify my information, this is very very very frustrating... so now the Shift4 tech supports have asked me to just find a stranger and enter their information - seriously? They want me to enter information for someone not related to the business, not part of the business, and who shouldn't have access to the businesses PCI compliant information in order to proceed with a simple...

I wish I could give this company negative stars,This is the worst company they still taking money after the account has been closed they still charging for POS system after everything was returned I pay more than a thousand for immediate closing they said I don’t have to pay anymore but they still charging so hopefully the next step is gonna be a sue ,tired of scammers like this one ,they like to take advantage of small business so I’m making sure to tell everyone not to get this bunch...