Rita's Italian Ice & Frozen Custard — Restaurant in Lawrence Township

Last night on Tuesday, August 12, I went in to use a coupon to celebrate my birthday. It was for buy 3 quarts get 1 free. I was told by the girl (with the braids) working there that she could only give me two quarts of the cotton candy and refused to let me buy 4. She said she would have to make more before tomorrow and therefore refused to allow me to buy 4 quarts of the cotton candy. I left because that’s the only flavor I like, and it was for my birthday tomorrow. I understand they were close to closing, but they were not closed. They could have easily had my order finished before they closed had she not refused to serve me. She said they have to open with a certain amount of flavors… so she didn’t want to give me the rest of the cotton candy ice. I’m sure they don’t have a constant unlimited supply of ice and they sometimes run out when people order. I don’t see how she found it okay to refuse my order so she could make her job easier and not make new ice, or had the shift working tomorrow make more. I’ve worked at restaurants and in the food industry and I never denied someone service so that I could make my job easier. I left and went to US Mr. Ice Cream, and the staff was so kind and attentive there! A complete juxtaposition to the lack of professionalism at this Rita’s location. I think these are just young kids working a summer job, and want to avoid doing extra work during their shift. It was just a really bad experience and I was not provided a valid reason as to why they could not serve me ice that they had in stock, but just refused to allow me to purchase it. I’m going to call the franchise location number to see if I can get some better answer as to why I couldn’t PURCHASE an ice flavor that they had IN STOCK. I want to know if this is standard practice, or misinformed kids who were not...

the girl with the braids is rude slammed window in our face and rolled her eyes we asked for a lid she gave attitude she was on her phone while serving us which is incredibly unprofessional didn’t give us a cup holder and manager was there letting all this happen worst experience really need better staff and stop making these young girls managers. I understand this isn’t a 5 star restaurant but good attitude and customer service would’ve been great I had a good day and she ruined my whole day with just that...

Today March 13, 2021 at 7pm I went with my family to buy 5 ice creams, because we really like the taste of this ice cream shop, but the service of one of the two people who attended us was rude, and very bad, one of My children asked her for a milkshake and she gave them an ice cream and served it in a bad way, I felt her rejection because we are Latino, I think that we all deserve respect, we want good service and we pay for it, be careful with the...