Heng Hai Boba Tea — Restaurant in Lawrence

It was amazing the lady there already knows my order at hand great customer service always makes sure that she has the correct order my order is the strawberry milk latte with strawberry popping boba and it’s delicious I highly recommend and all my times visiting I have never gotten a bug in my drink so please check if you want but I can assure you there will not be any bugs in your drink they remain everything clean rest assured I highly recommend this place for boba lovers me and my friend came here to have a drink we ordered about 10 macaroons they were delicious highly recommend the pink birthday cake macaroon cause it’s to die for! It has a burst of flavor btw if you have allergies pls check the sign that they have that specifies what the macaroons have inside them and what they are made out of the bags they give for single macaroons are so cute and the container they give for over 5 macaroons is cute and fancy 5/5 stars love it so much my...

Do not come here. Terrible customer service!! I ordered the fresh avocado smoothie and was given a white drink that tasted like ice with a hint of condensed milk. When I went to return my drink, the manager came out and decided to give me attitude and refused to give me a refund or change my drink when I politely asked. Instead, he wanted to argue back and forth and ask “where the hell” I tried a place that refunded me when I didn’t like my drink. He finally gave me my money back after 10 minutes of him laughing at me while I explained that the drink was not good. Please learn customer service skills before you decide to...

Okay first off let me just say the boba tea blew me away 😍 even the boba was good, perfect texture. This is truly a hidden gem in our community, I'm so grateful to have Heng Hai right near my house. I went to chinatown in boston and tried a few boba tea spots, it was awful! it tasted horrible and in one place the boba were hard as a rock. I honestly gotta say go and try this place you wont be disappointed and staff is always so nice. 10 out...