Twisted cork and Taphouse (Fine Indian Cuisine ) — Restaurant in Leavenworth

Went in for dinner and drinks. We were left sitting for 20 minutes before having to ask two employees if we could at least order some drinks. It took almost another 10 minutes to get menu's. When our server came back over to take our order she kept saying how busy she was and it was just crazy. She was very adament about taking all of our drink orders first then our food order which made it even more confusing. Food order for the 5 of us was the Pretzel and the Dilly Dip. It took 30 minutes for us to get those two items, even though we saw 2 other tables with full on sandwiches and salads get their food before us, but had sat down well after we ordered. Food was brought out randomly instead of all together which was odd. I work in the industry and and it was almost embarrassing for y'alls name to have service that bad. It was busy but it was not busting at the seams with huge lines or a wait list for a table. After leaving, my friend received an email asking how my visit was, as she has frequented there before and she let all of this be known to the survey. She received an email stating they were sorry and staff would be spoken to and that she would be getting a refund. 3 days later, after not receiving a refund, she reached out and instead of being kind or gracious the owner who emailed her, let me know she did not send that email and how excellent her staff is. And furthermore, since she claims to not have sent that email herself, my friend will not get a refund just for "claiming to have bad service." This will not be a place we will venture out to again and will most definitely think twice about referring someone to dine there. No matter how busy your establishment/restaurant is - it is your duty as owner(s) to ensure your managers, waitstaff and other employees treat guests with respect and do their absolute best in order to provide your patrons with an enjoyable experience. It is also your duty as an owner, to rectify any issues at hand, regardless, if an email didn't come from you personally. You placed the authority with someone in your establishment to make an executive decision to provide a refund/discount as they see fit. Stand behind this. You're lucky there is only one of us asking for a refund - My tab was $48.00. This review could have been three or four stars, if the issue of the bill was handled in a...

Expensive. Confused. But not bad.

The food isn't bad, but isn't the best Indian I have had. They benefit from the lack of competition.

I always try the vegetable Biryani as a test of an Indian restaraunt. I was surprised it had yellow corn, and it didn't have the variety of spices that I would expect and it had fewer starches like potato than I would expect. Biryani is always unique to the restaraunt and is can tell you alot, and its one of my favorite dishes to try because its a complicated series of layers of different flavors and spices. While the Twisted Cork biryani isn't bad, its underwhelming for the price.

They openly admitted they use food coloring on their garlic Naan. They don't understand that this is frowned upon in american culture and seems inauthentic and even unhealthy to some (I don't think its so bad, but Americans get picky about this kind of thing and I think it shows a lack of understanding don't heir part).

The last time I was here, there was a laptop with a projector playing random YouTube videos. There was a random video of combines working a farm playing for nearly an hour, with loud intermittent ads playing that were just distracting.

They have a bar, but don't know how to make drinks. For the area, the bar is a huge deal and being able to do mixed drinks is really important. It seems family owned, so the bartender probably has limited experience and needs some training.

They are trying, but I think they are overstaffed, too expensive, and unsure how to use the space they are renting. There is a temptation for ethnic restaurants to do fusion foods to expand the customer base, and while I didn't get the impression they have fallen into that trap too deeply, I suspect they will fall into that temptation over time and lose their ethnic core. Fusion food is bland weird food, don't do this.

Maybe emphasize the bar more and pitch naan and other finger foods for bar visitors. In this area, the bar will draw customers on its own if its solid (it feels neglected right now, even if you have a large drink menu the quality isn't there).

Just focus on the food and bar. Get the TVs working with sports and ditch the YouTube videos, which are campy and weird.

Its not a bad restaurant, but with their prices and staffing I would be surprised if its still in business in a...

could barely squeeze in to the table and our two young kids had to sit separately. When we asked for a glass for water, we were told the bartender was backed up however all we needed was an empty glass. Everyone's meals came out at different times and my husbands appetizer came out last, despite asking for it first and it only being chips and salsa. We had to go in at least 3 times to ask for the check and boxes and still didn't receive this until we grabbed them ourselves and called over the owner. Our table had no water or drinks the entire dinner, couldn't get our female waitress to tend to us, couldn't get the owner to acknowledge the poor service and try to make the experience better and then her husband (the bartender) was yelling at our table when we said we would not be tipping on this experience (they had a mandatory gratuity however again, we had to self serve ourselves the entire evening which is fine, but then they shouldn't market it as a sit down restaurant with servers. Food was okay but overpriced and scattered in terms of how it came out. The owner kept saying that they're new and that's why the experience was bad however using that as an excuse only means that they won't last long. Save your family the time and energy and go to somewhere more established where you can get proper service for the price that you pay. The other reviews seem to unfortunately have a similar experience so I hope the owners take this feedback and apply it to their business instead of continuing to give excuses and attitude to...