Burger King — Restaurant in Lebanon

We spent almost 45 minutes here today (going through drive through and sitting in the parking lot waiting for our correct order) and after THREE attempts of making our food correctly we CALLED them (since you’re not allowed inside currently) and they brought out a fourth sandwich which was finally made right. It was not even a complicated order. All we wanted was a bacon and cheese crispy chicken sandwich with extra mayonnaise. The first sandwich, had almost no mayo. The chicken was burnt and the bun was tiny. We went back through the drive up to ask for a remake. They gave us sandwich number two which now lacks mayo as well as the bacon and cheese! We waited at the window for them to come back where we were told they were waiting for more chicken to cook, so we were to go out front and wait. After ten more minutes they brought out the next bag and hurried back inside. Again, NO CHEESE AND NO BACON. We finally called because you can’t go inside, and they said they would remake it again. At this point the kids are crying and screaming and I am so irritated. It’s NOT that hard to make a bacon and cheese sandwich with bacon and cheese on it. Finally after another 10 minutes a girl brings it out and sarcastically asks if we are the people looking for the chicken sandwich. It was finally made right- but it shouldn’t take 4 attempts to get a...

After a VERY POOR customer service experience seven months ago, I finally decided to try again this evening.

Placed our order in drive-thru and was immediately told "there's going to be a wait, because we have to cook it". After telling her that is fine, we pulled forward and paid. Clerk was not friendly. She took our payment, gave us our drinks, and asked us to pull around to the entrance to wait for our food, though we were the ONLY customers there at the time.

While we were waiting, I looked up their hours figuring that we were holding them up from closing, and that was the reason for them making us feel unwelcome. Nope, drive-thru doesn't close until midnight (though dining room closes at 10 pm).

As we are waiting, a car parked next to us, a man got out and tried to enter dining room. Door was already locked. This was at 9:54 pm.

Received our food, sandwiches were hot and fresh and decent. Fries were so salty that we could barely eat them, even with ketchup.

This BK needs to take a hard look at their service, if they want to stay open. They are NEVER busy, while McDonald's across the street is ALWAYS busy, their staff is ALWAYS nice, and the food is ALWAYS fresh.

Also, my complaint on the extremely poor service 7 months ago was never even responded to. The franchisee obviously...

So I decided to change by review from a 3 star to a 1 star due to yesterdays event during the strawberry parade event. I figured I would give them another chance and see if they learned from there mistakes but that was not the case as they were very unprofessional starting from the manager. I was ordering my food and each time she asked me a question on what I wanted she would direct her attention to another coworker and completely ignore me and I had to wait until she was done with her conversation which happen multiple times while ordering, I felt like less of a customer. The next thing the manager was doing that was extremely unprofessional was being loud and obnoxious and made it very well known that she will be writing up one of her employees which all the customers heard while she was bragging about her status to her employees. This same person was also loudly explaining her personal life instead doing her job, sorry to say but if you have any issues with you're employees that should only be shared behind closed doors with that person and nobody else. After this event I will no longer be going to this fast food joint, I want to visit a place to feel comfortable...