Jack in the Box — Restaurant in Lebanon

At 11:50pm 11/23/22 we were feeling the need for onion rings, mini churros, and mini tacos. To our surprise, there was a the fan favorites box to give unto us our daily munchie goodness. As we pulled up to the microphone to order box sent from the heavens. There was loud booming voice. To which I responded "God?" Indeed it was not, just his microphone operating prophet, Chris. With power in his voice and the mission to sell fast food. Chris said "What can I get ya man?" I asked if the fan favorites box came with a drink and he said "I mean, if you make it a meal." I eagerly made it a meal. He then said "Wait, you wanted tacos?" I responded "No, just the fan favorites." He asked me if I wanted the sirracha burger and I said I didn't order the munchies meal. After ten minutes of repeating what I had ordered, Chris finally told us our total "That'll be twenty dollars man." I pulled up to the window and hand Chris a twenty dollar bill and finally get to see the man who I assumed, had the mic in his mouth while taking our order. The mic was not in his mouth, just firmly pressed against his bearded face. He appeared to be a mix of Zach Galifianakis and the cave man from the old Geico commercials but inherited the communication skills from his Neanderthal side of the family. Although simple, a real joy to have speak to you through a drive through window. He took the twenty and said "It'll be a minute, kay?" and closed the window. I waited for his team to make the food and realised that I was dealing with the man who has given his all to help make all of the stoner related food on this menu. Chris opened the window, and handed me two fan fave boxes, and a separate bag with ranch, and creamy avocodo sauce. I thanked him for our food, and then asked for more ranch and ketchup. Chris then handed me ranch and creamy avocado sauce. This man, knows what he is doing. I am very happy with the interaction and will be coming back, not just for the food but hear Christopher bestow partial orders with extra sauce that was not deserved but needed. I would love to hear his single word sentences again after tonight. All jokes aside, he deserves a promotion. The man, is a God amongst men. I'm giving 4 out of 5 stars due to the lack of Chrises in the work place. Thank you Chris, you did amazing and we...

I would like to give our experience today a ZERO STARS. I know it was Christmas Day around 2:30pm and busy but what we had to deal with was all kinds of messed up. We(my Daughter) and I went in and proceeded to go to the counter to order. The young man(wearing glasses) ignored us and proceeded to walk away. He then made someone's iced coffee and walked away again. We should have known that this whole incident wasn't going to end well when we stood around for ten minutes before we got to order. The crew seemed more interested in waiting on the drive through than the customers inside. We waited one half an hour to get our food. Our number was #449 and no one ever called it and our order disappeared from the screen. We believe it was given to the wrong customers because a couple talked to me about how they got the wrong order but ate it anyway. They then proceeded to tell me that they didn't like the food because it was disgusting. All the while we're STILL waiting our food. I asked one girl(tiny with dark hair) if she knew when we might get our food. She took my receipt to try and find out what went wrong(I never got it back). I never got an apology or anything to that effect. Finally I just asked for our money back and left. Yes again it was Christmas Day in the middle of the day and busy BUT there was and is no excuse for the poor customer service we received. We used to go into the Lebanon, Oregon Jack-in-the-box alot before covid and it was 3-5 stars depending on the day. There was a young man from Sweet Home High School named Tracy working there at the time and he and the rest of the crew made it so worth coming in. The restaurant had a welcoming vibe to it at that time. Now it just doesn't. I know that two people won't hurt your bottom line BUT...

Okay I won't lie. I've been disappointed by this Jack in the Box location a few times. It's hard to get fast food wrong, you know? But I'll be damned if their new spicy chicken sandwich (ultimate edition) wasn't the best chicken sandwich I've had from ANY fast food location in YEARS. The cooks working on Christmas really knocked it out of the park. Good freakin' job guys. 4 months later and I'm back and upped it to 5 stars. I don't eat here very often but when you have a craving and only 10 minutes to satisfy, things can go very well or be a disaster. I'm happy to say that this was obviously the former! Chicken teriyaki bowl was piping hot throughout, not over sauced, egg roll was also burn-your-mouth so good hot, and NOT greasy at all. Which to me means the temp of the oil was perfect, it wasn't sitting around, etc. Now again I have to rave about it because... Man. I've had some disappointing bowls here before. Drowning in sauce, cold, or "splotchy" in places. Ick. But whoever is here is taking just that little extra time to do it right, and it makes all the difference....