Subway — Restaurant in Lebanon

Ya know... it takes me a HOT MINUTE to get to the point that I end up leaving a bad review. But at this point... I HAVE HAD IT!!! EVERY TIME WE COME HERE, there's a problem!!! Last time- I ordered cookies , PAID FOR THEM & when I got there to pick up our order and at 4pm I was told there ARE NO COOKIES!! I asked how.. when they can just make more? I was snapped at by the dude who said "WHY WOULD WE JUST MAKE COOKIES FOR YOU? YOU THINK YOUR SPECIAL OR SOMETHING? I'M NOT GUNNA MAKE COOKIES FOR JUST YOUR ORDER. WE ARE OUT. CANT HELP YA"... so I asked for a replacement or a refund since I paid for them! He told me he I couldn't have a replacement and IF I wanted a refund to "get it online or call the 800 number Bro! w.e you wanna do" umm.. well what I wanna do is get my money back "BRO" ?! He walked outback and left me standing there without a resolution. I swore I wouldn't go back. But tonight, My fiancé convinced me to get freaking subway from you again. Against my better judgment, I agreed. We put in the order online. He got a ft long turkey sub I got a 6in. Meatball sub. And wouldn't you know! DISPITE THE ORDER BEING WRITTEN CLEARLY IN BLACK AND WHITE to NOT toast the bread, ADD 50% more meatballs & ADD Extra Cheese (WHICH COSTS MORE MIND YOU) I was given 3 meatballs. THREE!!! The basic 6in meatball sub has 4. The 50% more should have 6! But I was given 3! I was also only given a 1/2 a piece of cheese. Not the extra we paid for and not even the normal 2 full slices! no oregano, or parmasan like I also asked for. HOW HARD IS IT TO READ AND COMPREHEND THE MOST SIMPLE AND EASY SUB KNOWN TO MAN KIND? AND ON TOP OF IT ALL WE TIP THEM ONLINE AND ALSO a min. of $5 CASH IN PERSON EVERY SINGLE TIME! Tonight they got an $8 tip - on a $15 order that they didn't even give the regular amount of stuff in forget the amount we paid the upcharges for!! I threw the majority of mine out because it was dry and ROCK HARD. The minimal bites I did consume TASTED ROTTEN AND OUTDATED. And now... its about 11:40pm - roughly 5 hrs later AND LOW AND BEHOLD..... I HAVE FOOD POISONING!!!!!!!!!!!!!! I AM OFFICIALLY DONE HAVING OUR MONEY STOLEN FROM US BY YOUR EMPLOYEES AND YOUR ESTABLISHMENT!!!!! I WANT A FULL REFUND FOR TONIGHTS ORDER!!!!! AND I WILL BE CALLING THE NH HEALTH INSPECTOR FIRST THING IN THE MORNING TO FILE A COMPLAINT FOR THE FOOD POISONING!!!!!!!!!!! THIS IS SOOOOOOO UNETHICAL AND YOU NEED TO BE SHUT DOWN FOR...

Tuesday, Feb 20th. 3:30 pm. Walk up to counter and nobody was there to wait on me. I stood there for well over a minute before Thad, the store manager comes out from the back kin no particular hurry. He finally approaches me and says, “Yeah?” like he’s annoyed with something. I tell him what kind of bread I want. He gets the bread and then looks at me and says, “Yeah?” again sounding annoyed. Completely unprofessional. He puts on the meat and cheese I requested then asks if I want it toasted and if I want any dressings. I decline both. Then he JUST STARES AT ME. I suppose he wants me to read his mind. Let me remind you, the reader, that he is the STORE MANAGER. So I tell him I want ALL the veggies. He then proceeds to put on paltry amounts of MOST of the veggies. I say MOST because he’s about to wrap up the sandwich and he didn’t even put on olives or spinach. Hey THAD…all the veggies means ALL the veggies. Now he really seems annoyed and puts on the olives and spinach. Question: How does someone with zero people skills and a ridiculous level of incompetence get to be a store manager? Reflects poorly on the entire Subway franchise. Note to Thad: Hate your job, but don’t hate the customers. I will never go back and I will be telling everyone I know to...

Had a pit stop here on the way to new Hampshire. The servers were polite but the lady manager not so much. Spoke very rudely to my mother which I found out later when we were driving away. My mother went to the restroom after we ate and tried to pick up some napkins for my leftover wrap (which was meant for eating on the way). The manager assuming that she was taking the napkins for cleaning up after the washroom asked her in a condescending tone whether there were no tissues in the restroom which my mother replied politely that they were there. She proceeded to tell her co workers to "check" the people who are taking the napkins. I was the one ordering for my parents as well before this manager showed up and my parents and I were paying customers at this establishment and didn't expect someone would talk so rudely about two napkins...