Dunkin' — Restaurant in Leesburg

This is one of the worst dunkin' donuts I have ever been to. First when I walk in there's people working. There's really no place to park. You have to drive all the way around to park. You can't even park in the front of the store. Then when I'm inside nobody wants to make eye contact with you. They have all the signage saying that the lobby is going to only be using a kiosk in 2024 but it looks like they are getting a jump start on it cuz nobody wanted to help me. All I wanted was a black coffee so I had to use the kiosk. After using the kiosk I missed the option where you had to put cream in the coffee. That's all I wanted. And cream in a black coffee. So I missed it. Have to wait around forever just to get a black coffee. Finally get the black coffee nobody's making eye contact nobody's saying hi still nobody's being friendly. I was the only person there. Finally get my coffee. It's all hot. I have to open it up, make it myself. Put my own sugar on it. I mean the whole experience is totally gone if you guys are going to make it. Just the kiosk and a computer guys. Please fight for your human jobs like be friendly, smile. Say hi give some direction. Not everybody that comes in is going to know how to use your all your kiosks and all your stuff. I am good with technology but man even that you know 9:00 a.m. I need a little bit of help. A little bit of guidance to the place I never been to. Anyways, some of the signage is falling off in the inside of the lobby too. It looks like people don't take care of this dunkin' donuts and they don't take care of their customers. So I recommend you just stay away...

I have been to many Dunkins and have never had an issue with ordering my lattes/machiattos the way I like them- extra light! This only requires an extra shot of milk, yet they give me such a hard time with this request. I'm sure they know me and my order yet, they say the same thing over again, giving me milk to espresso ratios and such. I've worked at Dunkin for two years, I know you guys are back there moving cups and pushing buttons that have premeasured everything! So just push another button to give me more milk to make my drink light. I wouldn't have left a review and complained, but just recently I ordered my latte with cream on the side, (because adding the shot of milk in the finished drink itself is, I guess, forbidden for them) and that was an issue! Just give me my cream on the side, it shouldn't matter to you what I'm using it for. I have never denied anyone their drink customization; this whole experience (which has been going on for months) is so ridiculous. You work at Dunkin, do your job maybe? And I mean that sincerely. Why work in customer service if you don't have that skill. I get it, it's miserable, but find a miserable job where you're not serving people if it's that bad. This is specifically for the lady with the dreads, she personally jumped on the intercom, cutting off who was taking my order, to give me the same speech of: lattes are 90% milk... whenever I pull up to the window, she's working the food station and not even on drinks, so why is it your problem? Everybody...

We were at the Dunkin Donuts store# 359769 on 9.2.24 at 9:43am. We ordered a medium coffee, black and a small coffee with almond milk and half sweet sf vanilla syrup. We also ordered 2 orders of omelet bites: bacon/cheddar. We paid $17.83.

The coffee had no flavor or aroma. We even left it in the car while we went grocery shopping at Publics and after an hour and a half, the car did not smell like coffee nor did we taste coffee. Colored water is how I'd describe their coffee. The omelet bites had no pieces of bacon in them anywhere. For the price of $10.58 for 4 bites... The product should be authentic with items in the description evident in the product.

We called the store number and asked for a manager. Instead, Mathew, an assistant manager took our complaint. He made the excuse that the omelet bites are prepackaged... Ok then take my complaint to your Quality Assurance meeting or push it up to someone that cares about customer satisfaction! Then he apologized for the coffee but never offered any kind of compensation, a fresh cup, etc. I had to say I wanted compensation. I should not have had to ask! Bottom line, I will be getting my $17.83 back tomorrow and likely never spend money at that...