Mr Gatti's Pizza — Restaurant in Leitchfield

I’m not sure where Kristie, the manager, has been, but if I remember correctly, this is her family’s business. If that’s the case, they really need to address what’s happening when she isn’t around. The place has gone noticeably downhill. My family and I typically visit once or twice a week, usually at night (a night during the week) and/or on weekends (Friday nights or Saturday evenings), but lately the experience has been disappointing.

The employees have been rude, and unfortunately, the managers aren’t setting a better example either. I’ve tried to get names, but employees don’t seem to wear name tags. Most of the staff I see are young women along with a middle age woman and an older woman, and none have been particularly friendly. (None seem to have a time of day for a customer when needed) I may just be one customer, but I usually bring a group with me, and I often overhear other customers complaining as well. Salad bar has very little in it, spaghetti dried out always, very little pizza or old so it sits there because no one will eat it and desserts are rarely available. I haven’t received my request for weeks (even when there is very little business) and again, I’m there a couple times a week.

I work closely with the public as well as with professionals with big titles, and I often hear the same concerns echoed. In a small town, word of mouth carries a lot of weight—it can either build up a business or break it down.

This is a recent shift, but it’s concerning. I strongly suggest improving the leadership there—or bringing Kristie back—before the...

Went to Gatti's in Lietchfield, KY at around 7 PM with my family. I first noticed that the plates were empty then the drinks were all empty, even though the others didn't have a sign on them...

Questioned the shift manager about the drinks and said that they were in the process of switching to Coke products and did NOT apologize for the inconvenience! It is not the customers issue that you are switching and not the customers responsibility to pay for a product/service they did NOT receive!

My dad went up and spoke to the same lady about a refund and said they didn't have any way to refund money and that it didn't matter because we paid for the pizza. The drink came with the buffet and that's included in the price...

While he was talking to that lady i noticed a huge bug crawling around on the floor!!! I killed the bug since it was about to crawl up my nieces leg!

Then we were sitting there talking about all the issues when my dad said that a girl at the oven just wiped her glove across her mouth. We all proceeded to look over and she stuck her finger in her mouth! Then proceeded to...

I called today to get specifics on a future order of 40+ pizzas. I identified myself to the owner and explained my intentions. I asked for the lowest available price, meaning family meals or daily specials. Instead of giving me options to choose from I was met with the RUDEST condescending tone and attitude. I had to interrupt the owners rant to ask her not to be so rude that I truly was asking just for a price, that's it. When I later asked about a Veterans discount or employee pricing (common question for what the pizzas are for and how many ordered) I was literally yelled at and told that was her business and I'm not an employee; she never did answer if they had a veterans discount. Horrible attitude and I'm sure everyone on her side of the phone heard her yelling. 100% corporate should look into that phone call, if it was recorded, her behavior was completely irrational and uncalled for. BP now has an order placed for 45 pizzas for the end of February. That's a single order of over $500 lost because of attitudes, accusations and insults. Mr. Gattis needs another new...