Papa Johns Pizza — Restaurant in Leitchfield

You need new staff!

I was visiting my friend and we decided to get Papa John's for your Papa Bowls. I WAS AT THE HOUSE AND WATCHED THE ORDER GET PLACED! TWICE!!

My friend went through the drive through to pick up the order and was told "No order under that name." I WAS ON THE PHONE WITH HIM!! He left the drive through and waited at Walmart as a SECOND ORDER was placed.

I WATCHED IT BE PLACED AND THE PHONE WAS ON SPEAKER.

This time, my friend went inside. The employees were already smirking and laughing. He asked at the register for "Order for __." And again, "There's no order for that name." AGAIN WITH A SMIRK!

These were two males: Long hair on one that looked a mess, and the other with a beard that (according to another review) most likely ended up in your food. CLOSE THIS STORE if you won't manage your staff better.

Papa John's is a FANTASTIC company. These 2 employees just put myself, 2 friends, and ALL 3 kids (2 teenagers & 2 foodies) OFF Papa John's COMPLETELY.

EDITED to add call log To the manager: Just in case you have the nerve of your employees and think the wrong location was called. Note the times; over an hour and a half before 6 people ate dinner from...

Dec 4 2023I went to the drive thru to order my pizza and the person came to the window and told me I could not order there. I had to come in. So I go in and he tells me I must pay inside as well. I didn't bring my money in because I was going to pay at the drive thru. So I had to go back to the car and get the money. Then I noticed him taking money from the drive thru window. He told me he doesn't have a register at the drive thru window and it is easier for him to work if I do everything from inside. The other associate told me it was fine to pay at the window . I think he was very rude and not...

Ordered two pizzas for pick-up. Both were blackened around edges, I was told (even though this had not been an issue for the many previous years that I've gotten pan crust pizza at that location) that pan crust did that naturally because it had to cook longer. I sent them back to be reordered, and when they were ready, one looked okay, but the other looked like the same pizza. I advise against ordering delivery (same burning on a pizza delivered a few days ago), and check pizzas immediately at pick-up. Not sure if I will eat there again while store is under current management if this now...