Pedaling Beans Coffeehouse — Restaurant in Leland Township

UPDATE 9/13/21. 1 Star changed to 4 Stars Owner contacted me with an explanation and sincere apology. I responded in kind. Their mocha and blueberry muffins are delicious. I suggested that when an order has to be corrected that it should be moved up on the priority list to reduce wait time, and a few simple words like "sorry for the wait" would have gone a long way to smooth everything out. ‐-------‐------------------------- Horrifying experience. Only reason why there are aren't a string of one star reviews is because most people that come here figure "why bother". I ordered a large mocha with an extra shot of espresso and blueberry muffin. I waited and watched as 10 people behind me received their orders. When I inquired, no one acknowledged me, until 5 minutes later when my name was called...my order was wrong...small instead of a large and no extra shot of espresso, which I had already been charged. I sat and watched as 6 more orders were filled. I asked if they could please fill my order before finishing others. When they did, they rolled their eyes, pushed it toward me with a smart aleck smirk, as if I did something wrong. A simply remark apologizing for the delay would have been appropriate And, but instead, an angry older woman appeared and shouted "Is there a problem?" Before I could respond, she yelled "Get the hell out of here!" My friends and I were astonished until we spoke with other business owners in Lake Leelanau that said they had the same experience with this business. Their hurtful, insensitive behavior was followed by more shouting to "never come back!" Lol...as if. Simply the worst. When this place goes out of business (sooner than later I'm guessing) I'm sure their former jobs as prison guards will still be waiting for them. What a stain on this otherwise...

I have been to a few coffee house/ restaurants in the area and, so far, this is my favorite. Being a high-tourist area, I get the feeling from the other places that they don't really care about their customers (since the next 3 are walking in the door, already). At Pedaling Beans, I felt appreciated as a customer. The person who took our order was happy to me there and joked around with us. We stayed and visited over an hour and never felt rushed. We even ordered some smoothies 'to go' when we made our first order (over an hour before we left) and they were happy to have them for us when we left. - no complaints about how long it took us. I would highly recommend this...

It was my second time to Pedaling Beans and I will continue to return. The staff is the best part - kind, engaging, full of lightness. The food - pastries from 9 Bean Rows and fresh baked peanut butter cookies. Hard to argue with that. The coffee - what a delight. I got a hazlenut latte with oat milk - nutty, delicious, hot and perfect. I hadn't planned to stay but the atmosphere was welcoming with soft music and cozy seats facing the windows, so I ended up relaxing with my hubby and enjoying a surprise respite in a lovely place....