Scooter's Coffee — Restaurant in Lenexa

There used to be a scooters up on SMP near Nieman which is now closed. It was close to home and work. More than three occasions we had food served to us that was cold in the center. I thought we would give up on scooters entirely until we found this location which is not too far of a drive and oh my goodness I've never had anything cold from there! In two years of service I've had nothing but positive experiences.

Yes there are occasionally trainees that are still trying to figure out their job but I can't fault them for that. Yes there are occasionally times where I have to remind them about one of the items that we ordered which wasn't quickly handed through the window and I almost drove off. On the other hand they are always quick to solve the problem, and on at least one occasion they completely forgot the breakfast sandwich and I had to wait a little bit for them to put it in while I sat there so she just gave it to me. I think this is a challenging and demanding line of work and you're literally in a tiny space where you may or may not love your coworker. And in spite of any of the challenges of the work environment, I feel like I'm always greeted with a positive Chick-fil-A Style tone of voice on the speaker or at the window!

I get that there are people that have occasionally had bad experiences but I can't imagine going out of my way to leave a negative one-star review as I see other people occasionally have simply because a $7 drink wasn't accurate. It literally makes me sad for those people that they would go out of their way to leave a negative or damaging review or even name an employee. There's not a single employee that I've seen at this location that is deserving of that kind of gross ire or spotlighting. Occasionally we all have an off day and I'm going to let them have those occasionally.

For the most part I think their service, their drink accuracy, and their food service is fast, and done with care and attention. I can't ask for more out of a little coffee...

Similar to other recent review, this location used to be great, but sadly it has been run into the ground by their current manager, Lexi. The rest of the staff is always friendly, and it was disappointing to see the staff being treated so poorly by their manager. Not a good look in front of customers. You used to be able to go to this location and trust you would get a delicious drink for the morning commute and the amazing customer service was always the cherry on top. Now, you might wait in line for 20-30 minutes just for a drink that was made incorrectly. There are new employees constantly at this store, which tells me something is terribly wrong at the management level. If you’re in the area, avoid this store and take a short trip down the road to the scooters on 75th. You won’t regret it. Very sad to see a location that was once highly recommended...

Let me just say I should have went to Starbucks. I ordered a chocolate chip cookie and smores latte iced, and I figured it would have whip cream,and chocolate drizzle just like the advertised picture on the menu. When I got to the window to pay I got a bland drink with no flavor,and not even whip cream. Forget getting chocolate drizzle. Now comes the cookie, it was dry and stale. No effort was put into the order. Mind you it wasn't busy no cars were behind me, and none in front of me. If you don't like your job don't take it out on the order your making for someone. In other words I will definitely make an extra trip knowing my drink will be...