Recently my family and I dined at Elizabeth's to celebrate my husband's and my fiftieth wedding anniversary. The reservations were made well in advance, and it was noted at the time of the reservation that three of the party of six needed dinners to be gluten-free, and one person had an allergy to mushrooms and garlic, and therefore any simple chicken dish without these ingredients would be fine for that person. We also mentioned to the person we spoke to that that this was a fiftieth wedding anniversary celebration.

When we arrived at 5:35 for a 5:45 reservation, we were seated promptly and we again made our server aware of our special needs. She indicated the kitchen was excellent at accommodating dietary restrictions like gluten-free (although they did not have any gluten-free bread to offer our table), and she indicated she would alert them to the special garlic-free and mushroom-free chicken meal that had been ordered when the reservation was made.

We waited a reasonable time for our meal as the restaurant filled and became loud. When the prepared dishes were delivered, my daughter's supposed gluten-free meal included breaded onion crips on the steak - clearly not a gluten-free dish. Since the rest of our meals were acceptable, my daughter asked the waitress just to have the kitchen prepare a salad for her, as re-preparing the steak would have taken too long.

The waitress acknowledged her request and the rest of us began eating as my daughter waited and waited and waited. The restaurant at this point was completely filled and extremely loud. Finally about 25 minutes later, after the rest of us had already finished eating, the waitress delivered my daughter's salad to her, with no real apologies. When we questioned the length of time to rectify the kitchen's mistake, the server offered no explanation for its lateness, other than the kitchen had become "slammed."

Clearly we received no special consideration in the preparation of my daughter’s meal, even though the the kitchen had made a potentially serious health mistake in preparing it. The salad could and should have been immediately prepared so my daughter could have eaten with her family.

In the end, the salad was boxed, and at our request, removed from the bill, but no management apology for the mistake occurred, no indication that the kitchen could and should have quickly corrected it and didn’t; no accommodation was given to us for the poor service; and while less important, but still annoying, no acknowledgement of our fiftieth wedding anniversary- not even a good wish- was given.

All in all, the entire experience was completely off-putting. The food was lackluster at best, the service poor, and the ambience uncomfortably loud. We will not be returning to this restaurant. It is overpriced for its quality and clearly lacking in customer service.