Culver's — Restaurant in Lexington

Food is tasty and fresh. Onion rings are five stars with just the right amount of crispness and softness; not a thick wide cut onion but still thin plump juicy onion and perfectly delicious. These onion rings do not have that messy panko or bread crumb crust on them so you can rest assured they wonʻt shred your cheeks when eating them. So why the three star rating? This is about customer service issues. Donʻt get me wrong. The people here are super friendly and curteous. The problem is likely not their fault but in the training of these employees. Dear owners: please retrain employees to: review the order by repeating it back to the customer for confirmation. Donʻt change what the customer is given after the order is placed, especially after telling the customer their request for something special could not be accomodated and the customer is basing their order on the ability to swap ingredients themselves between a 2paxʻs total ingredients in their sandwiches since your team said a custom special couldnʻt be done. Donʻt charge them for more items than ordered and donʻt give them more food than they ordered which can also be prevented by reconfirming the order as well as asking the right questions to the customer based on things employees should know about the menu offerings; things which the customer may not know because such information is unfortunately not on the menu board..ex: the availability of choice of medium or large or family pack size of onion rings or the choice availability of a single or double or triple sourdough melt. My experience here as a type1diabetic who needs to have measured portions served to be able to know the nutrition facts for served items on which I base my insulin dosage: I ordered 2 onion rings as there is only one price listed on menu board. The drive-thru order-taker asked if we wanted a family pack to save some money to which we said no. Last time I came and ordered two onion rings I received 2 sachets. I figured I would receive the same thing when ordering again but that wasnʻt the case. What I received was 2 very large platter boxes and each was 2/3full of onion rings making it difficult to gage portion size. I also ordered a chocolate custard. The order taker asked if we wanted any toppings and my husband said yes with peanut butter. The order receipt showed we were charged for two of these and they brought us two even though we ordered one. I planned to share one with my husband because I didnʻt want my BG to go too high. Also less packaging and space would be taken up in the car; but instead they brought out a cup carrier with two custards for which I didnʻt have any room in the car. Not having cupholder space or legspace for drink carriers is also why we didnʻt order any drinks. The first thing I asked was a question as to whether a sourdough melt could be made with chicken instead of meat and was told no that’s not possible so I ordered the sourdough melt as a normal single instead. I didn’t know they came as singles until the order taker asked whether I wanted single or double. So because i was getting the meat sourdough melt my huaband ordered a chicken sandwich so we could just swap the burger patty from my sandwich to his and i would take the chicken from his sandwich. Well when the order came out it seems they miraculously figured out how to make the thing which i originally asked about.. a sourdough melt with chicken instead... because thats what i found in our order bag... even though i was told thats not what i could get. So now our order plan got really screwed up. We ended up with two things with chicken and no meat. So i had to go inside to order another sourdough melt to give my husband the meat he would have gotten from my swap instead of chicken that they put in my sandwich, -after they told me i couldnt have it done that way and I ordered it with meat. Order #68P on Dec 16, 2021...

I love the food here. I worked here for 4 months at the beginning of the year. Had I known who the GM was when I applied. I would have never applied to work here. Between the owner who is own this location and the Georgetown location and the GM. No wonder the store has a high turnover rate. I used to be friends with the GM long before he worked at Culver's. He was also on staff at my church at one point. He doesn't listen to many people. While working at Culver's, I saw him mistreat and overwork management. He would schedule some managers like my ex to work 55 hours every single week. Even though my ex had another job as well. No human being should work 55 hours a week. When GM or the owner himself wasn't working 55 hours a week. I became very suicidal while working at Culver's due to how Matthew Underwood and Weston Wilson treated me and the other employers. I nearly walked into traffic while running orders back and forth. Because committing suicide would have been a relief from having to work for them. I remember several times another female employee and I had to take orders outside in February or March and it was so cold. I lost feeling in my hands. You know it's cold when you have customers outraged that we were outside taking orders. Matthew didn't listen.

Just used that conscending tone of voice of his to put people in their place. Unfortunately Culver's went downhill once he became GM. He was someone I genuinely liked being around at one point. But he has changed a lot. I remember former black employees of his accused him and Weston behind their backs of being a bigot and racist. Which is sad because both of them claim to be followers of Christ. I really didn't want other employees to know that I went to same church as the GM I still keep in touch with people from Culver's. So I still hear things. One thing I hated about Culvers was the fact we had to give customers free ice cream coupons when we messed up their orders. Because Weston and Matthew were so afraid of upsetting the customers. But we as employees are trained that we have a certain of time to take the food out. So unfortunately that meant errors were made repeatedly. As much as I love the food. I avoid this Culver's as much as I can. Also, why is the GM taking his dates ( and now current girlfriend) to Culver's on dates regularly? That's so corny. You have two other jobs besides Culver's. But the food is very good and most of the remaining staff that I liked and got along with still work at Culver's. It's just sad that a lot of former and some current employees hate the GM and the owner with a passion. If the GM and the owner actually just listened to the employees. And not just the ones who kissed up to them. Things might be better. Turnover wouldn't be so high. And you would be able to keep people. I can't believe that Weston made employees work outside on June 28 this year. When there was a dangerous air quality report due to the wildfires in Canada. He told employees there was no difference in air quality outside of Culvers or inside Culver's. Shows how much he really cares about his employees or their safety. Both Matthew and Weston are huge hypocrites when it comes their...

Worst place to work. I’ve worked in many fast food places in Kentucky and Florida, and never have I experienced such miscommunication between management and the management holds their titles above your head, very clearly. A trainer will teach you one thing, and then the next guy you have training you will tell you that the way you’re doing it is wrong, and that you should do it another way. This happened multiple times and I was sent home because of the perception of one manager who saw my frustration, which was caused by a rush and the heat from the grill, along with outside personal issues, and instead of asking me if I needed to step out for a minute, or even talk about it, he simply told me to leave, and when I asked him about it later on once he had time to speak with me, he would only talk in the middle of the restaurant, and his response to every question I asked him about why he sent me home and what I did was “you got aggravated and slammed stuff”, which in my defense, sometimes the spatulas can sound pretty loud even if you’re not slamming the grill with them. I stayed to speak with the manager, who’s name is Matt Clement, to hear what he had to say and try to work out what needed to be worked out. I needed to express my concerns and let him know my side of things and why I got frustrated, but he made his mind up pretty quickly. I’ve gotten frustrated at previous jobs, and their approach has always been for their care for me. The way Matt spoke to me showed he obviously doesn’t care for me. The last thing I’ll say is that one manager told me to place all the tea urns in one spot, and then the next morning another manager sent out a text saying “never to do that, it’ll ruin them.” Thats an example of the miscommunication that goes on here. Anyway, that’s my experience working at...