Ashcroft & Oak Jewelers — Local services in Lexington

While I love my engagement ring, I would not consider the financial department and corresponding sales tactics to be representations of an ethical company. When my husband and I purchased my engagement ring and our wedding rings, we were told about “in house financing” where we could basically make interest free payments for 24 months. After the first monthly bill came, there was a “monthly charge.” I immediately contacted the company and asked why there was a monthly charge as we were told it would be interest free for 24 months. The person that I spoke to stated that the sales team does not often disclose the monthly fee… and the company basically knows it’s a problem. This was upsetting and they said they would waive the fee since I was not informed (again, it happens all the time). How many people do not know there is a fee and why is this not disclosed? Or why not get rid of the fee if it is truly “interest-free.” At that time, I asked the person on the phone how to set up auto payment in order to pay the full amount before the interest free promotion ended. She said I would have to send an email and it could not be done over the phone. However, she did the math for me and I wrote an email corresponding to that amount she suggested. A year passes, and I noticed that I still owed a little over 1/2 of the ring. The person that gave me the initial information did not give me the correct payment amount…. The amount was more than the minimum due, but less than what would be needed to pay off the amount by the deadline. I called the company tonight. The person I spoke with was very helpful. She stated that while it’s not a rule… most do not calculate/disclose the monthly amount. To me, this should be presented on the statement or it should be a requirement to tell you what you would need to be pay in order to pay it off. If I call Almost any other company, that is something that would be disclosed to me. While I can do the simple math on my own, I feel as if I was misled in order to try to gain interest in the long run. I told the lady to check the phone records as I remember the exact conversation. They do not keep phone records. Additionally, she stated that this was not “in-house financing,” but was indeed a credit card (I have never received a physical card, but it is definitely not true “in-house financing.” Additionally, when we bought the ring, we asked for the terms and conditions, they were not present on the machine which we had to sign for the amount and they did not have a print out for us. We were verbally informed that it was 24 months interest-free, no catches. Tonight, I pretty much paid off my ring almost a year early as not to be misled again… something I realize not everyone can do. It is disheartening that I believe this company’s main goal is to gain interest accrued (you don’t pay the balance within the deadline, you owe the balance and accrued interest). These huge financials misrepresentations are appalling and frankly, inexcusable. While I realize my husband and I were the ones that took on the debt, and it is our responsibility to pay the debt off, it seems as if we were misled and misinformed in many regards. I love my ring, but not the experiences that we have had since. I hope everyone interested in applying for their credit card reads...

Oh boy where should I start?! Once they read this they will know exactly who I am and will remember this"particular"customer for a long time because I will take this to the higher level and will be contacting the company head office, hey even if I have to drive there I will do it I live in that State. I normally do not leave any bad reviews, because I somewhat justify the situation in my head and move on. However, with this particular situation I will not do that,because it envolves my moms and she is hard working sweet old lady. And they practically stole her hard earned money which i am not sure when she will get it, if even she will. She placed an order for custom earrings 3 month's ago which originally was supposed to be only 4 to max 5 weeks. Not only they had an "issues" which is the excuse they gave us and I accepted said okay np we will wait another 3 to 4 weeks as they confirmed they will expedite it. With an extra gift card or some $$$ off. I appreciate it. So after 4 weeks I called I got the answer still.looking in to it and not sure whats happening. So I spoke to my mom about canceling the order she said okay!. Went today to cancel the order the so called "assistant manager was younger lady. I think she hates her job or she just didn't want to deal with a return because she was nothing but a careless, heartless human being i feel sorry for whomever come across her. This story makes me so mad that I really hope for no one to go through what we went with them, and I would not recommend ordering from them. Now I may have been the unlucky customer who experienced such aweful sell. This could have been handled alot better if that lady was not there. She was rude from the start she didn't even say hello because she knew we were coming with some concerns in regards to the earings. She made us wait 45 minutes before she came to help.... and already said I know what you guys are here for....!!!! The manager i spoke to may have been Jason im sure the situation would have been different and I probably wouldn't be leaving this reviews. I'm only not sharing more details because I will be taking this to higher level. Horrible experience will never even consider that they exist as a jewelry store and will let others know not to go there if they value their hard...

My first experience with Ashcroft & Oak was this past Christmas when my husband and I were Christmas shopping. I wanted a new wedding set because of some issues with the setting on the rings I had. We looked and I tried on a few rings and customer service was absolutely amazing. We didn't buy a wedding set, but my husband did get me a beautiful emerald necklace. It was a wonderful 10/10 experience. When my birthday came last month, my husband took me back there expressly to buy a new wedding set. We hoped the same employees would be there, but they weren't. We were assisted by a polite lady who showed me several pieces and as we moved down to another section of the display a ring caught my eye and I asked if it was a pink diamond. She told me it was and she kept moving. I asked to see the pink diamond and she scrunched up her face and said she thought it was awfully expensive. I asked if she could tell me the price. She took it out and told me $8000. I extended my hand to try the ring as I said it wasn't as much as I expected. I honestly felt like she didn't want to let me try it on. Her conduct during this exchange just soured the experience for me. We moved on to another store where I left with a set of rings that were priced at $10,300. I've debated whether to post this for several weeks, and I think it's a good training moment for people in sales. A pink diamond would have been an easy sale to make to me....but I can't make a purchase that should be so much fun and joyous when the sales associate doesn't even want to allow me to see the piece that caught my attention. That sucked the life out of my experience there. But my husband was determined to make me...