Firehouse Subs Leestown — Restaurant in Lexington

I love Firehouse Subs, but I don't think I will ever be returning to this location at 1781 Sharkey Way in Lexington. My mom had just got off a 12 hour shift at the hospital and wanted to grab a sandwich before headed home. We stopped, and this place looked closed. The open sign wasn't on and the two girls up front at the register seemed to be more engaged into their conversation than wanting to wait on us. I ordered a Hook and Ladder and when I got home, my sandwich looked exactly like the picture I have attached. I called the store and spoke to a girl named Cheyanna, who informed me that she was the manager. I asked if I could have a credit and she told me that I would have to drive back up there from Versailles to get a credit. When I asked who the general manager was, she replied "I can't give you that information". Wow. First restaurant that I've ever been to where the general manager's name is a secret. Anyways, here I am spending 12.49 on a sub that wasn't good at all. Subway could've done better than this. I really hope the general manager sees this picture because the sandwich and this customer service is the WORST I've...

We decided last minute for dinner plans to order firehouse and called it in and placed the order. The lady on the phone even repeated everything back and the store I selected which was Sharkey way Leestown. I showed up and the staff had no order in their system and knew nothing about it. Not a huge deal staff was great and made my subs promptly. I ordered 3 large subs for $50+ which is crazy (you can have drakes for that price) but got home to have dinner and I had the smokehouse cheddar brisket. There was not a thing about that sandwich that was brisket. It was like half cooked thin cut bacon with maybe a piece of cheese. Did not taste like brisket and I’m almost positive it was pork. If you’re going to charge a premium price for your subs make sure you buy quality ingredients. Sadly I have had plenty of subs from firehouse that were good but the sandwich I had tonight was twice the price of jimmy John’s or subway and half the quality. Won’t be getting firehouse anytime in the...

Firehouse subs are usually pretty good, but I do not recommend going to this one one. Upon entry, I noticed employees had one area barricaded off with yellow tape for non entry and three of them playing on their phones. Made my ordered full combo, walked over to the drink counter and it was stickery than duck tape itself, nasty! Got my drink, waited on the to-go order and every table in the dining area had crumbs, old receipts, trash on the floor and around trash bins. Place was just nasty for being a dining facility. Walked back to my hotel and tried to consume my food. Taste as of the meat had been at room temperature for 3 days. Needless to say, I'm done with this restaurant chain... and they were out of pickles... Who the heck runs out of pickles, go to Kroger's or Walmart and buy 12 jars for...