Kroger — Local services in Lexington

The positive reviews have GOT to be planted by employees.

I seriously think their employee pep talk every day is just the manager saying "Treat the customers like they've done you a deep, personal wrong. If they appear to be in a good mood, put a stop to that. Start an argument over nothing. Roll your eyes often. Don't forget to mutter defensively under your breath."

The cashier today was so unaccountably rude to me and the guy behind me in line that I actually bothered to try and call Corporate to complain about her. However, Corporate has a very clever defensive technique to avoid having to hear any complaints, where they will make you sit on hold until you've lost your will to live, much less complain.

I'm not that hard to please, either. I'm not expecting a line of high fives and requests for autographs when I go to buy 5 items. Customer service isn't a very fun job so I try to give everyone a little slack. But good grief, I'd like to be treated with something more enjoyable than open hostility and seething resentment.

Even though its near my home, I'm afraid after today I'm no longer willing to attempt the hostage negotiation that is required to purchase some soda and Lysol. I'd much rather drive a few miles farther to Meijer. At least there I'm reasonably sure the employees won't behave as if I've just pushed their grandmother...

Is anyone else sick and tired of Kroger’s horrible service? I tried, again, to use Clicklist today because I had a lot to get done today. So much for that - I was still there for 45 minutes.

The ClickList person took 15 minutes to come out initially. When she showed me the receipt, it was way more than the total should have been. I asked if my digital coupons had been taken off my bill. She couldn’t find several of them. She goes back inside. Another 15 minutes later, a man come out to tell me those coupons don’t start until tomorrow. Hmmm...it doesn’t say that on the coupon below. So I said I didn’t want them. He said he couldn’t help me so I would have to park and take the things inside.

So 30 minutes into this frustrating experience, I unloaded all the items and I went in to inside with a cart full of items. I am waiting in the long line of customer service and I ask if they can call the store manager.

The manager shows up and I explain my frustration - quite calmly in fact. To which he replies, “yeah, those coupons start tomorrow.” I ask him for the $4.95 service fee back since I didn’t receive the service I paid for now that I was at the store for 45 minutes. He refused.

And after a horrible experience with Kroger Clicklist, I even received broken eggs, hard as rock limes, and tough overgrown asparagus.

Thanks for...

"I have always enjoyed shopping at this location, but my recent experience was deeply disappointing. The cashier charged me $8.00 per pound for tomatoes, instead of the correct price of $0.99 per pound on sale. Despite bringing this to the cashier's attention twice, I was assured the billing was accurate. Upon reviewing my receipt after leaving the store, I noticed the discrepancy and realized I had been overcharged. The total amount for the tomatoes came to $70, when it should have been approximately $13.

When I returned to address the issue, the cashier directed me to customer service. Unfortunately, the service experience was just as frustrating. With only one employee attending to a long queue of customers, I had to wait 35 minutes to resolve the overcharge and receive my refund.

This experience has highlighted a significant concern regarding staff training. Cashiers should be thoroughly trained to handle transactions accurately before managing the registers independently. It's worrying to think how many customers may have unknowingly paid more due to similar errors. I hope management takes steps to improve both cashier training and customer service efficiency to prevent such incidents in...