Taco Bell — Restaurant in Lexington

A BREIF DESCIPTION OF HOW THIS IS THE WORST TACO BELL (seriously don't waste your time - go to Wendy's or Zax, they are right next door) Alright, a little preface... I use to work for taco bell, and I still love the food. I always try to sympathize with the employees; they have unrealistic expectations and don’t get paid very much also lunch/dinner rush can be nuts. I digress. Anyways I live right across Leestown from this location which I thought would be convenient in case I need to get my Tbell fix, WRONG! FIRST VISIT (drive thru): Around the holidays and they have a special where if you buy a gift card you get a free combo. I always buy this bc regardless I'm always going to spend money at Tbell, so why not get some free food out of the deal? Anyways pull up to the speaker - ask about the deal, employee says it does not exist, so I order the combo I was going to get anyway. I pull up to the window and BAM, there is a window decal advertising the deal... I proceed to point it out as a pay, girl said it has expired, I read it and the deal expires Dec 31st (it is still Dec), I get no response and the manager peels it off as she hands me my food. SECOND VISIT (inside – to go): Driver thru was bumpin so I decided to order inside. Look over the menu and order my total came out to almost double what it should have been (I guess their menu board prices were not up to date) food was lack luster, the beans were thicc as heck. I also got a couple of those beef cheesy stackers; the tortillas where barely grilled and there was wayyy to much cheese. Don’t get me wrong, I like cheese but I almost gaged when I put this in my mouth hole. THIRD VISIT (drive thru): I was pretty hungover during this visit. I got the grilled stuffed burrito combo. All of the ingredients were not portioned evenly throughout the burrito (ie. sour cream confined to one cavity) beans were not hydrated (again). I don’t expect much from them anymore… FOURTH VISIT (drive thru): Service and food was good, but the girl at the window forgot to give me my drink lol FIFTH VISIT (drive thru): This way my breaking point, seriously so many second chances. Food was not grilled to the set time, beans not hydrated, ingredients not distributed evenly, soggy nachos, wrong ingredients put on the items, and the food was basically thrown out the window to me… This was at 9 pm on a Sunday, so they were not busy. Seriously guys take some pride in your work, quit making...

I hate giving less than 3 stars for service anywhere. I feel like it implies that I am not understanding or empathetic to those working in the fast food industry (the blue collar folks, I mean). I have worked fast food, myself, and it is a thankless job where workers are constantly berated and verbally assaulted. They deserve the same respect as any doctor in town (in fact, considering the town and the available doctors, fast food workers are probably more deserving of respect).

However, the number of times my food was not as I ordered it, put together, and the fact that the last time I went there, the kid working the cash register tried REALLY hard to steal some of my change (seriously, he kept deliberately miscounting my change and trying to keep a dollar; I finally did the math for him-he agreed I was right, but, STILL tried to shortchange me $1-I had to just take the money out of his hand), I don't know what else I can say.

My last visit was on July 10, 2023, in the afternoon (between noon and 5), and that kid was between 15 and 17, appeared male, and wearing glasses. If you go and he's working the register, watch him closely. Also, don't leave without checking your order-and that any items with meat actually contain meat. This location likes to skip it or to put such a small amount, you have to take the item...

Being that this Taco Bell is the closest to my job and home, I come here often. With that being said, after today's experience I was compelled to write a review (finally). Often times this taco Bell is S L O W WWW to be a fast food restaurant... But other days it's fine or "normal paced" Compared to other chains I've visited. I spent my 30 minute lunch driving here in the rain... Waiting 13 mins in line (drive thru) ordered 4 tacos. When paying for my order, the girl at the window asked if I wanted any sauce. I asked for hot and mild, received my order, didn't check the bag because I had to drive back to work in the 7 minutes I had left to get there. When I opened my bag at work, there were my 4 tacos and 2..... 2 PACKS of sauce! Idk any person who uses 2 packs of sauce over 4 tacos. If your out there, kudos to your power of getting the dry a- tacos down!! I was hungry as heck and so i ate all 4 of them dry as sandpaper as I tried to spread 2 packs of sauce 4 ways. Good thing I had water to wash them down! Smh. I hope someone reading this will check their bag before leaving to make sure you have all the sauce you need. Trust me. . No one wants to experience 4...