Hardee’s — Restaurant in Lexington

My recent experience at the Hardee’s in Lexington was incredibly disappointing. I understand that fast-food restaurants can get busy, but the level of disorganization I encountered was unacceptable.

The Wait: I pulled into the drive-thru expecting a standard wait time, but what I experienced was beyond frustrating. I waited in line for a staggering 30 minutes without even receiving my order. Two cars ahead of me eventually gave up and drove off, and I did the same shortly after. For a fast-food establishment, this is simply inexcusable.

Management Issues: It’s clear that this location is severely understaffed or lacking proper management. The employees seemed overwhelmed, and the drive-thru line barely moved during my wait. If they were experiencing unexpected issues, a simple acknowledgment or update would have gone a long way in easing customer frustration. Instead, there was no communication whatsoever.

Suggestions for Improvement: This location desperately needs additional staffing and better operational efficiency. Whether it’s hiring more employees, better training, or ensuring the kitchen and drive-thru teams are adequately supported, something needs to change. Customers should not have to wait this long for food, especially at a fast-food chain known for quick service.

Final Thoughts: I left feeling frustrated and disappointed. Hardee’s in Lexington has the potential to offer a great experience, but they need to get help in this location as soon as possible. Until improvements are made, I wouldn’t recommend stopping here unless you have plenty of...

We decided to stop in Hardee's drive thru for supper this evening bad decision. We had 2 orders which consisted of the 1st order was a double Frisco, Lg. Fries, a bag meal with ham and cheese, and a chocolate shake. The 2nd meal a double monster burger Lg. Combo. We are the second car in line, we get to the window the cashier is not friendly at all no smile nothing she acted as if it was a bother we were there. Was told to pull forward to wait for our order 23 minutes later she comes out with our first order and just without a word just hands me the bag. I felt maybe I was wrong for just being there. As she walked off I said excuse me is this the second order also oh and my Chocolate shake. She still didn't say a word just rolled her eyes and walked back in , we waited another 6 minutes and she returned with our second order and what should have been a chocolate shake again not saying a word. So I said thank you have a nice day, in which she said you too. The chocolate shake was basically chocolate milk it was melted and whip cream on top had lost its whip. Leading me to believe it had been made when I first ordered. I drove off thinking tell me you hate your job without telling me you hate your job. My very first job was with BNE (Hardee's). With that being said, man what has happened? The management needs training due to wait times there is clearly a lack of management. Maybe some customer service training for the cashier's. The burgers were good but fries and shake...

I don't usually leave bad reviews, but this last trip to this particular Hardee's was AWFUL! I had to bring my husband food for lunch and chose Hardee's since I like their hamburgers and we haven't had them in a while. I get to the drive thru with 30 mins until my husbands lunch, he works 15 mins away, I figured it was enough time to get through the drive thru and to his work. Boy was I WRONG! I placed my order and drove to the window where I paid $17 for 2 meals, I was handed my drinks and asked to pull forward and my food would be brought to me. I pulled forward where I sat, and sat, and sat. Curious as to when I placed my order I looked at my receipt, the time stamp stated 11:03 AM, I looked at my cars clock, it read 11:23 AM. Finally a worker came out and asked what I had ordered, I handed her my receipt and she said she would bring it back. A few mins later an older gentleman who was inside the whole time I was waiting came out and let me know he told them I had been waiting outside for over 15 mins. I thanked him and he left. At 11:33 AM, 30 mins after ordering, the manager brought my food out apologizing about the long wait and said she placed 2 cookies and 2 pies in my bag for having to wait. I thanked her and left to get to my husbands work. I later found I wasn't given my receipt back, I was going to write a bad review to them, but I had no receipt to verify my purchases. This [articular Hardee's has ALWAYS been slow, but THIS time it...