Biscuitville — Restaurant in Lexington

I had seen Biscuitvilles for years in cities but had never been to one before and I was curious to try one. My parents had biscuits through take out here but I had yet to try one for myself. For the first time in my life I decided to go to Biscuitville in Lexington, NC where I was living at the time. Lexington was my former city I lived in before moving to South Carolina. I also decided I would dine in since I needed to sit and use my phone at that time. My experience was in I think around April of this year (2023) when I still lived in Lexington.

So I arrived here for the first time, parked, and went in after I put the top up on my roadster. But what i found out is that people all look redneck looking in here and perhaps they only want rednecks inside….I stood in line, everything seemed fine, but I noticed a tall man wearing rural working man's clothes come in a moment later and just cuts me in line. He literally just stands beside me and then walks in front of me even though I was there long before him waiting on the cashier. I thought this person is really rude to do that, as I have never done that before to anyone in any restaurant I had been in or anywhere for that matter.

And this is what I am getting at with my restaurant experience here, the restaurant itself and the food and service is ok, merely ordinary, but for whatever reason the atmosphere is made abysmal due to rude patrons and redneck people in here who do not make you feel welcome.

I was going to ask that man about cutting me in line but as I was about to do that, I then have another elderly man standing beside me while I am trying to respond to a text message on my phone. He asks me something about what I thought was my phone GPS, I was glad to help out with whatever this elderly man was asking me, and i ask him to clarify what he is asking. He says no he is not asking me about my GPS, and instead he is asking me a joke... something like what is an alligator and a GPS, and I respond I am not familiar or interested in jokes that much so just tell me what the answer is. He then answers navigator or something silly, and I try to be polite but I am disinterested and I say 'yeah, interesting... funny.' I wasn't sure why he was asking me this honestly. But then an elderly woman stranger with him walks a few feet in front of me, probably the man's spouse, and she starts getting angry that I did not answer the joke he asked me himself, as if I am obligated to and yells "duuuuuuhhh" at me and literally looks like she is trying to start a fight or argument with me here in Biscuitville for something so pointless. I just try to remain cool, polite, and respond in a detached calm manner and say "you guys are funny" and "have a nice day" to show disinterest but politeness, even though I felt disgusted at her inappropriate behavior, and the elderly couple walks out angrily and says nothing back to me after I politely tell them to have a nice day. I was puzzled as to why these people are acting like this while I am just waiting in this slow line. I think they were not trying to be friendly but probably rude.

When I finally arrive to the register to order, there is a wide variety of biscuits to choose from, but the prices are somewhat high and I honestly have seen better prices for the same sorts of biscuits other places. The biscuit I had was ok but nothing spectacular, a bit better than McDonald's. I did, however, enjoy seeing the wall paintings, the vibrant southern style, the decorations to look at and wall readings of the history of the restaurant inside.

The staff inside were mostly quiet and would not say anything when spoken to.

So my opinion from my first experience here is that the food and restaurant is merely average and the biscuits are kind of high priced for what you receive, so Biscuitville is acceptable itself in my opinion, but for whatever reason, the kinds of patrons and customers that are drawn here are nasty and rude and soil the atmosphere here. I will one day try another Biscuitville in my new area where I live...

Me and my husband went for breakfast one morning we had ordered and I forgot to order something so went back to the counter. The cashier put both of our receipts on the same tray so that the girl filling orders would know both orders were together. Several mins pass and we got the side of gravey but not the first order of food. So I walked to the counter to see if the food was being prepared the cashier seen me and said honey what's wrong u didn't get ur food and I said no she said oh no lemme check. The girl filling orders had cleared the orders off the screen and was working on helping fill drive thru orders so the cashier told the girl she still needed the order and told her to fill it. So I sat down and my husband said he would wait for the food. My husband was watching the TV and not paying attention to the counter. The one girl hollered out "Amanda" which is what the name on my order had been put under so I thought she was calling out my name for the order and to get my husband's attention I said BABE kind of loud. He turned around to look at me and I gestured to the front counter where an employee who's name i learned was "Libby" then hollered back at me across the store "I don't have your food" and then proceeded to comment other things about me saying something loudly across the store. At which I then stood a little uphauled to have just been spoken to like that and went toward the front counter where the same employee rushed towards me as if to confront me. I proceeded to ask for the manager and then was told the other employee who walked up waving her hands without even questioning what was going on and immediately told me I could leave the store and proceeded to snatch up my receipt and tell me to take my food and leave. Totally unprofessional! She did not ask what was going on, I was still confused as to why the other individual Libby was yelling at me standing beside my husband from across the restaurant. So I fill out the questionnaire about my experience and receive a phone call from the same manager who told me I could leave her store. She apologized with a tone that said otherwise and said it was just miscommunication. It felt as if she was only calling to cover her ass because she was so unprofessional and rude for no reason towards a...

Slower than molasses. I was in the drive thu and it took forever. So I found a parking spot and went in. I ordered and was out and only two cars moved. I watched the people working the drive thru and there was no sense of urgency. I watched a woman make put together the orders and she was like in slow motion. Im not exaggerating!

I watched her drop a container for some sauce (like ketchup for an example). She literally walked so slow that it took 30 seconds to go maybe 5-7 walk to the back room to refill or grab another. If you have employees like that and don't have a manager managing, my time is important to me I can't see going back to this one. atleast moves you along. Definitely a very disappointing experience. Especially since I like biscuitville. Im new to town, and the Biscut king atleast gets you in and out. One last note, in my BLT biscuit that I ordered, the biscuit was rock hard. Just not a...