Times Square Pizzeria — Restaurant in Lexington

We've gotten food from here 3 times over the last 3 years. Our first experience was with pizza and garlic rolls and was just blah, so we never went back. However, we live rural where NO ONE delivers, so when they started delivery out here during the pandemic - we gave them a second try. The pizza was, again, just blah. However, we had an older family member in town this past week and we ordered delivery for them and our daughter to have a special family "date night". We ordered a kids spaghetti with a soda, mozzarella sticks, a chef salad with french dressing, chicken wings, a slice of cheesecake and chocolate mousse. The soda wasn't delivered, the chocolate mousse was chocolate cake and instead of French dressing, they sent ranch (which family could not eat). My daughter, who has NEVER met a spaghetti she didn't like, said it was actually disgusting. 😳 The other items got a vote of "I wouldn't order from here again" from the out of town family. I'm actually giving 3 stars instead of a lower rating because when I called, the manager did offer to try to fix the issue. She did start off the call pretty 'spicy' - but I've worked in food service, so I get it. She explained that the chocoate mousse is actually cake (so maybe change the menu to say cake?) And she put me on hold to speak to the cook who confirmed they did just randomly give us ranch dressing because they ran out of French dressing (she said he is supposed to have someone call if an item ordered isn't available and she didn't know why that didn't happen). She offered to have someone come bring out the missing soda, but I didn't think that was necessary - so she said she was noting on our acct that we had a 10% discount on our next order due to the issues. Now, will we be giving this place a 4th try in order to use the coupon? I doubt it. But I did appreciate...

Tonight was our first night in our new place in downtown Lexington and in true American fashion we wanted to enjoy pizza after a long day of moving. After a quick Google search and reading through the reviews, we settled on Times Square Pizza My husband picked it up and brought it back and the pizza was delicious. He said even the ovens were a perfect temperature for a New York pizza this night we decided to go with a special which came with 10 wings. As I was enjoying my wings, I noticed a black spot on one of my wings. I curled up mass, I assumed it was just particles from the fryer, no big deal, but as I pulled it off, it was the exact same shape of a fly or perhaps a cockroach and at first I thought I was crazy, but then I pointed it out to the others around the table, and everyone also noticed that it was in the exact shape of a bug so we started to cut it open and pull it apart and realized it was either a cockroach or fly. Something that may have been whacked into the fryer minutes before the wings were pulled because the shell seemed more intact than not. This was truly disappointing as it was our first experience in our new home, eating out at a local pizza restaurant, the manager did offer 25% off, which I politely declined because I’d rather just not go back. Many restaurants will not keep fresh fryer oil and it’s disappointing hopefully no bugs in the pizza because now...

I placed an order today as I often do the same way every time a medium traditional calzone add pepperoni got it home and there was no ham in it so I called and the girl I spoke with apologized said alot of times when people want pepperoni they don't want ham said sry come back over and we will remake it...great I drive all the way back and when I get home AGAIN no ham I call again am put on hold for about five minutes and the young man that was tending to the oven and boxing pizzas when I was there got on phone and said he was really busy could he take my number and call me back to resolve the matter when he was caught up I said yes not a problem and surprise surprise no call back..must be costumer satisfaction was not high on the list of worries.....a keyboard will type whatever you want it to to make you sound and look good and like you care about costumer satisfaction but this all happened on Saturday at around dinner time and yet TWO full days of business hours I have still not received that call back🤔makes ya wonder where those priorities really are... and still 4 days after owner says someone will contact me to address this matter...no call no email no contact at all SMH...some costumer...