Sub Station II — Restaurant in Lexington

Just wanted to point out that you have An employee named Ruby, who was evidently cutting the meats and cheese for the sandwiches, and coworker had told her she did not need a certain cheese. Actually it was provolone. I know it was provolone because the employee Ruby continued to ignore her. Our coworker has said it four times. Then she told Ruby that there were two Italians, again I know this because the coworker repeated it several times and Ruby was blatantly ignoring her and talked over her to ask the customers if they had to Italian. Whatever Ruby has going on in our life she really doesn’t need to bring it to work. This poor customer service nobody wants to see someone with an attitude. The coworker was very pleasant, had it been me I would’ve probably said something to Ruby and lost my job as a manager of a restaurant. I know the atmosphere is reflected by the employees. Today just left a bad taste in my mouth, and I’m sure it was the attitude of Ruby. She looks too young to try to act so grown she needs to show more respect. There was a guy there named Rob who was excellent when a customer ordered a gluten free sandwich. I didn’t even know that you had gluten-free, and I appreciate the fact that he was very careful in...

UPDATE: After going in and speaking with the manager (Cora). She corrected my order and provided excellent customer service. I ended up trying a sandwich, and it was phenomenal. I have been back since and gotten the same sandwich the Italian. I doubt I will try the salad again, but the subs are definitely worth trying. Thank you, Cora, for your kindness and great customer service!!!

I ordered online, and my food picked up. I received my food, and the order was incorrect. I called and stated my order was incorrect and had some incorrect toppings. She reviewed the order and read it back, stating they put cheese on everything, though my order specially requested no cheese. I stated the chicken salad was also dry and tasteless and did not want a remake as this was my first experience and was put off. She (Donna) stated that as my order was placed online, I would have to contact corporate on a Saturday at 8 pm to receive a refund. I attempted to contact you, but to no surprise, they are closed. I paid $11 dollars for an inedible meal and received subpar...

I am visiting from out of state and wanted a sub something bad but my sister said instead of subway I want you to try this place (sub station). Well here's my take the food was positively delicious is was sooooo much better then subway. I'm glad I allowed her to sway me. So why did I leave only 3 stars? Because they lady dealing with our order was incredibly rude and disrespectful not only to customers but also to her coworkers and I'm not a confrontational person or id have said something to her about the way she was being but it made the atmosphere tense and uncomfortable. I get it everyone has bad days but the way Ruby was speaking to me and those around us was jaw dropping. I do plan to return because the food is amazing but hopefully her attitude will be better I'm sorry I totally get it being rush hour with dinner and everything but if you have a problem doing your job maybe find something you do enjoy doing?! Thanks for the...