Zaxbys Chicken Fingers & Buffalo Wings — Restaurant in Lexington

I ordered a mobile order. Showed up 15 minutes after I ordered it, should have been enough time right? No. I went through the line app said it was available and the lady at the window told me to pull up it wasn’t ready yet. FORTY FIVE minutes later I decide to go inside I then wait for another 15 minutes to find out that they put the order with the DoorDash stuff and it’s been sitting on the counter for over an hour now freezing cold she tried to give it to me. I said no I don’t want that she goes and grabs her manager for me. All the manager would do was give me a couple of free meal cards. No refund was offered. Tons of cars in the drive-through were in and out within minutes getting their food, etc. in store seem to be a little slow, but they also got their food within a few minutes too. She remade it and I still had to wait another 15 minutes all in all it took me about an hour and a half to get my food from this place probably won’t be back. I don’t know if it was understaffed or what but this needs to...

Ordered Cobb Salad before heading to work. Arrived at work realized my eggs were missing. I really enjoy eggs in my salad and looked forward to eating them today 😢. I called this location and I can tell it was the lady that served me in the drive thru. I explained to her that my eggs weren’t in my salad she did offer to remake the salad if I brought it back. If I had the opportunity to bring it back I wouldn’t have called😕. I told her I was at work now which is 20 mins away and I can’t bring the salad back. She told me she would just give me a percentage off for the missing eggs 🥚 next time I come. I just hung up the phone. My lunch is ruined today. I don’t think 🤔 this is the correct way to handle their mistake. I don’t plan on ordering from Zaxby’s again I’m very disappointed with the service that I received and will now take my business to chick Fil A. Don’t go here they ran out of food tonight...

Greetings, my fellow food connoisseurs, this Zaxby’s location in Lexington was splendid. To start, I really loved the outside and the design of the space, how the restaurant looks like it's a barn, which gives an added Southern feel to the space. I ordered a regular chicken-finger plate for a very friendly price of $11.50, which included five tenders, toast, fries, a drink, and Zaxby's sauce. The workers were very friendly here and ensured that everything was correct with my order. This space was very well kept and neat. The sauce was good, similar to other house-made sauces. The fries were very firm and not flimsy, which I really liked; the chicken was also cooked to a great crispiness. The employees and management here keep this restaurant very tidy and focus a lot on customer service, which I really admired. Overall, my time at Zaxby's was very nice, with great food and even...