Tim Hortons — Restaurant in Liberty Township

On Sunday October, 7th at approximately 4:55 pm maybe 5 minutes prior. I attempted to purchase a Mega Millions ticket from the machine. As I was having difficulty, I called out for help, twice. When I noticed that no one came to help me, I proceeded to the gas station side of the market and the employee Kirk was walking from the back room and I once again YELLED “Excuse me, may I have some assistance, please?!” Kirk proceeded to ignore me and help a patron that literally had just walked in the store right past me. Now I’m not one to make a big deal. So I waited. I decided to just go ahead and leave the store because I was so frustrated from the lack of customer service that I was receiving. Once again I walk back in, I really wanted to play the lottery. That young man told me to hold on when I asked for help again. And proceeded to assist someone else that had walked in behind me. So I made it clear that I would be contacting his superiors and he was very nonchalant about the whole ordeal. I called the store and that young man, was so short with me and told me his supervisor or manager wasn’t in. I do a lot of shopping and I make sore that I am not only pleasant but respectful. I am so upset at how that man handled me and I would like for someone from corporate to handle him. I will also be making complaints until I see a change in...

On my way home from a concert and never had tim hortons before, was so excited to stop and get something. As i looked at the menu i saw there was a caramel latte supreme. I wanted that so i asked if you could get it iced and they said yes so i got it iced. We pull up to the window and we receive it hot. I’ve worked at dunkin’ donuts so i completely understand there may have been a mishap. So i ask her if i could get it iced and she goes oh yes and goes to remake the coffee. The problem is what i receive: the hot coffee poured over ice. She just didn’t want to brew another shot, even though no one else was in line but me....

Went here twice on my travels to the finger lakes for my honey moon. Also visited another Tim Horton’s in Geneva ny two days prior. On my last visit on my way back home they didn’t have any rolls made at lunch time to make my sandwich and then when I inquired about honey mustard the women got nasty and lied to me and told me they don’t make it any more. That’s funny, considering I just had it two days prior in Geneva. Tim Horton’s turkey bacon club used to come with honey mustard and for some reason they don’t put it on it anymore. Not sure why but I won’t be stopping at this tim...