I decided to celebrate my birthday at Austin's this past Friday and was deeply disappointed and embarrassed by the service received. The waiter spilled an entire glass of red wine on my outfit (see picture). I did not even realize what had happened since my back was towards the waiter and did not feel the liquid seep through my clothing right away. My entire party was like, "Wow, he spilled the whole glass of wine on you". Initially, I thought everyone was pulling a prank on me, then my brother came behind me and took a picture of my soiled clothing. When I realized what had happened, I went to my car to grab a jacket to put on and also explained to the managers, Derek and Pete, what had happened. They told me they would pay for the dry cleaning once I submitted the receipt to them and to enjoy my birthday. Fair enough...I joined the rest of the party; however, the waiter NEVER acknowledged me again. He NEVER asked if I was okay, never asked if I wanted another drink or refill of water, never asked if my food was okay...nothing at all. I would think he'd be a little attentive since he spilled wine on my back and try to make things right. When my bill came, my meal wasn't even comped or discounted (which was appalling). I wasn't even going to say anything about it, but everyone else in my party was shocked that MY meal was not discounted or free (especially when the managers knew it was my birthday). My brother spoked to the waiter about my meal being free and the waiter rolled his eyes and I could tell he was highly annoyed. Eventually, he removed the cost of my meal, but that should have been a given. All in all, the customer service sucked. I understand that the waiter was probably embarrassed himself, but so was I. He didn't even try to make things right. By the way, I got the stain out of my clothing with Shout.