Caribou Coffee — Restaurant in Lincoln Charter Township

THOSE WITH DIETARY RESTRICTIONS LIKE ME, BEWARE!!

I went through the drive thru today just before 10am to grab a coffee and some breakfast for myself and my husband. Upon looking at the menu, I noticed right away that 95% of the breakfast sandwiches have meat. I have dietary restrictions due to religion and so I asked if the sandwiches were pre-made or assembled upon ordering. I ended up only ordering my husband a sandwich, as I cannot consume pork. As I was getting ready to pull away from the speaker, I heard both employees that were wearing headsets laughing at me over the speaker and making fun of me. When I got to the window to pay, the girl in the black and white flannel was giving me snide looks. I then paid, waited for my coffee and husband's sandwich. Right before I drove away, I let the girl know that I could hear her and her coworker laughing at me over the speaker and making fun of me because of my dietary restrictions. All she had to say was "ooh sorry". There was no empathy and it was not genuine or sincere. These are the kind of people that shouldn't work in customer service, or at the very least the food service industry! I will pray for them to be more accepting of people's differences in...

First and last time going to this location. It’s amazing how poor customer service can really put one off of going to a place. I was charged via the mobile app for a coffee that I was refused. I was able to provide evidence for my purchase but because of some system error on their part, they never received a sticker in their store…and a very unhelpful and rude woman at the store refused to help me, not even as a courtesy for their technical issue (considering I literally showed my bank charge to her as well). She said she’s got no idea where the money went to, no idea what I’m talking about (clearly the charge says caribou coffee and matches the app) and she doesn’t owe me anything, not even with my evidence of purchase just moments prior. I have to now take this up with my bank to let them know of the fraudulent charge by this business and hopefully get my money back that way. Unfortunately, this is how you promptly lose customers and...

For months, I have enjoyed grabbing coffee from this Caribou drive-through on my way into work. That changed yesterday however, when not only was I charged $.11 more than usual for the same coffee I buy regularly, but was also charged DOUBLE the tip I agreed to leave, after the fact.

A real shame, because it's a unique location, the service is fast and the coffee is good; I can even understand if rates increased slightly after the new year (despite nothing being posted on their menu to the effect); however, I simply won't abide tip skimmers.

If I'm going to end up paying almost $5.30 for a medium cup of coffee, I'll take my business elsewhere, thank...