Culver’s — Restaurant in Lincoln

​It was just another Tuesday, and I was craving a burger and some fries. Culver's seemed like the perfect spot for a quick and satisfying lunch. Little did I know, this trip would turn into something far more memorable than just a meal, thanks to an incredible employee named Seth. ​From the moment I walked in, the atmosphere felt different – not just the usual fast-food bustle, but a sense of genuine care. I approached the counter, mentally preparing myself for what I thought would be a somewhat complicated to-go order. I had a few customizations in mind, maybe an extra sauce here, a specific request there, and sometimes, those little tweaks can throw a wrench into the smooth flow of a fast-food transaction. ​But then I met Seth. He greeted me with a warm, genuine smile that felt incredibly welcoming. As I started to list my slightly unusual requests, he didn't flinch. There was no sigh, no impatient tapping of fingers, no look of mild annoyance. Instead, he listened attentively, his gaze steady and reassuring. He asked clarifying questions when needed, but in a way that made me feel understood, not interrogated. It was clear he was genuinely focused on getting my order exactly right. ​What truly struck me about Seth was his demeanor. He carried himself with an air of quiet confidence that immediately put me at ease. He wasn't loud or flashy; instead, he exuded a humble leadership quality that you don't often see, especially from someone working the front counter. He navigated my "complicated" order with such ease and efficiency that it felt, well, easy! He made what I anticipated would be a minor hassle feel utterly seamless. It made me wonder if he was a manager, because he certainly acted like one, even if he didn't have a title to go with it. He just had this innate ability to listen well and make the process incredibly smooth. ​As he finalized my order, he paused, looked me in the eye, and confirmed everything, ensuring nothing was missed. It was a small gesture, but it made a big difference, showing a level of care that goes beyond simply ringing up a sale. I walked away from the counter feeling surprisingly light, the burden of my "complicated" order completely lifted by Seth's effortless handling of it. ​While I waited for my food, I watched Seth continue to interact with other customers. He seemed to anticipate needs before they were even voiced. I saw him gently guide an elderly couple through the menu, patiently explain options to a family with young children, and even quickly resolve a minor issue for another diner with impressive grace. There was no huffing, no eye-rolling, just a calm, attentive presence. He was a master listener, truly absorbing what people were saying and responding thoughtfully. It wasn't about rushing people through; it was about ensuring everyone had a positive experience. ​My burger was delicious, and those fries? Perfectly crispy, just as I'd hoped. But honestly, the food almost became secondary to the experience Seth provided. He made me feel seen and valued as a customer, something that's increasingly rare these days. He embodies what it means to be a true leader – someone who inspires confidence, listens intently, and genuinely cares about the people they interact with. ​I left Culver's that day not just with a satisfied stomach, but with a renewed appreciation for exceptional customer service. Seth isn't just an employee; he's an asset, a shining example of what makes a business truly great. I'm not sure if he's a manager, but if he's not, he certainly should be. He's the kind of person who makes you want to come back, not just for the food, but for the experience he creates. My simple burger and fry trip, and what I thought would be a complicated order, turned into a truly outstanding encounter, all...

If I could give this location a negative 10 I would! My daughter and her friends visited this Culver's on Old Cheney on Saturday to celebrate her birthday...which was on Saturday. They made specific requests to how they wanted their burgers made and what toppings to include. Their order arrived and they quickly noticed it was not at all how or what they ordered and advised the cashier. In response, they received argumentative attitudes and an unwillingness to serve customers what they ordered and paid for. After they were finally able to return their meals and have them corrected, they received their order wrong AGAIN! At this point they'd all decided to just make it work, however when my daughter approached the counter to request mustard, she saw and heard several of the Associates bad-mouthing her and her friends and the fact that they wanted their food prepared a certain way. When they all noticed my daughter could see and hear them, then continued to insult them with raised voices, and one of them identified themselves as the Store's Manager. It was the worst display of customer service they'd ever witnessed! What if my daughter and/or her friends had allergies to certain foods? They were mistreated and dismissed, and on my daughter's birthday. Of all the places she could have gone to celebrate, she chose Culver's. We've never experienced anything less than great service at the North 27th location, so to endure this type of disrespect from Culver's employees was both shocking and hurtful. I would hope that race did not play a part in their attitudes and refusal to prepare their meals the way they were ordered. Whatever the reason(s), this type of service will not be tolerated. At this moment, we are awaiting a return call from the store's General Manager. Until this is resolved to our satisfaction, we will not be patrons at any Culver's location and our family and friends have vowed to...

I sometimes bring my mom here for lunch dates. We usually have a pleasant visit but not this time. The young man who took our order was kind. We placed our order, got our drinks, and found a table. Had to choose the least dirty table, as none of them had been wiped down. Went to get ketchup and all 3 dispensers were empty. So I went to the counter where the employees were laughing and giggling and chatting very loudly. I said excuse me twice. Ignored the first time and had a young lady make eye contact with me and still ignore me, turn around and her and the other two people chatting with her, walked away and to the back. Our entire visit they were loud and chatty. Completely fine to be happy at your job but you still have to do your job. Our order was mostly correct but they forgot the cheddar cheese sauce. So I went back to the counter and asked the young man at the cash register for the cheese sauce. He went to the order window and asked for some. He even said please. There were two lady’s standing behind that window. One just stood there and the other picked up her phone. One of the young people who had ignored me earlier walked up and asked the cashier what he needed. He replied with “cheese sauce stat please” and the girl on her phone said she’d get it when she was ready. Scrolled her phone again, set it down, walked away, then came back after about 5 seconds with the cheese sauce. The rest of our time there was fine. No one ever filled the ketchup or cleaned tables...