Pizza Hut — Restaurant in Lincoln

Most people would argue that I should be leaving this review on Doordash's platform. But if I order from the Pizza Hut app, then I expect a Pizza Hut driver. The Pizza Hut app did not disclose up front that this change was implemented until after my purchase. Had I known this, I would have canceled the order. I do not want anyone from Doordash to set foot on my property.

In previous interactions doordash drivers refuse to follow simple instructions, sit in the diner parking lot for 10+ minutes after confirming they've recieved the food, items purchased go missing, and they keep leaving their hot bags on my porch. This visit was no different.

As other pizza chains had started to switch to this horrible business model, I relied on you guys to provide stellar service with your own delivery drivers. In house delivery drivers were held to a higher standard, and things seldom went missing. If it did, it was an honest mistake. I didn't care if I have to wait over an hour for my food, because I knew that it wasn't due to a careless driver.

Unfortunately now, I'll have to be getting my own purchases regardless of who I order from because I am not going to support a company who can't figure out a successful way to make sure that their drivers are doing what they should be, and be who they say they are.

I am not saying that I'll never get food from your establishment again. But now that I have to get my own food every time in order to keep that horrible company off my property, there will be other options available.

For those that could actually get through this lengthy rant, their boneless chicken is the best. But they would be better off sending a message that they actually care about their delivery clientele before I order delivery again.

Bring back your drivers, and if you're using Doordash to supplement overflow, I'd rather wait...

I ordered pizza hut today online, and it was sent to the wrong pizza hut on accident, so I emailed the GM and asked her to refund me. she advised me to call the store, I spoke with Dakota where he offered to refund me and I had my mom call as she had her card info since she ordered the pizza. HE GAVE HER A $5 CREDIT totally insulted us. I called back and asked if he could please reimburse us as our pizza was 2 hours late, not even cut, and had hut seasoning witch i didnt ask for,. Dakota was very rude, talked to me like I was trash and basically said hes not helping me and he does not care that my pizza was messed up its not his issue. I have had many issues with this PIZZA HUT! they always are late on delivery, always deliver pizza too cold like its been sitting out for hours. they treat customers like complete SH#$. and all they say is ill send you a coupon ! NO I DONT WANT A COUPON, I WANT FOR STARTERS AN APOLOGY, AND I ALSO WANT A REFUND WHY SHOULD I HAVE TO PAY FOR SOMETHING THEY MESS UP? THEY MESS IT UP SO BAD I CANT EVEN EAT IT. SOMETHING NEEDS TO BE DONE, I WILL BE CONTACTING EVERY PERSON I CAN REACH UNTIL MY ORDER IS REFUNDED. THEY TREAT ME LIKE TRASH EVERYTIME, AND I ONLY ORDER SINCE THEY ARE 2 BLOCKS FROM MY WORK. I AM ALSO PREGO AND THEY HAVE BROUGHT ME COLD PIZZA THAT IS UNDERCOOKED NOT ONLY ONCE BUY TWICE AND I HAD TO GO WITH OUT EATING UNTIL I WENT HOME. SOMEONE ADVISE ME HOW TO GET THIS PIZZA HUT SHUT DOWN OR A...

Absolutely ridiculous. After my previous awful experience with this place, they sent me a coupon for a free pizza and everything was fine, so I have attempted again.

Mistake. When I placed my new order at 2:21pm, it replied my order would be ready at 2:51pm. Nope. At 2:52pm, I received a text message that my order will be delivered at 3:26pm. Over an hour after I ordered it. This is absolutely ridiculous. NEVER AGAIN. I AM DONE WITH THIS PLACE.

1-3 does not deserve my business.

I have placed two orders for delivery. I live in a condo, and the first delivery the driver refused to bring it to my door and threw it on the ground outside of the building. I didn't know until 4 hours later when someone knocked on my door and said they found it outside on the ground. I called and got my money back. The second delivery was ordered at 3:05pm and said delivery at 3:35. At 3:55 I called, and he said it would be here in a minute. After I hung up I received a text message saying my order would arrive at 4:31. Save your time and money and order elsewhere. Absolutely the worst experience I've ever had. They are 0-2 and I'm not giving them a...