Valentino's — Restaurant in Lincoln

If I could give a 0 star I would. Ordered 1 pizza...mind you 1 at 3:15pm on a Wednesday. The delivery app stated estimated time to deliver was 180 minutes? We figured...wow. That couldn't possibly happen. Well it did. After waiting, decided to call the store. First time, no one answered the phone. Called back. Girl said can you hold and promptly put me on hold without me answering. Called back again. WOW. Someone answered and I asked to speak with the manager. He said...let me get her. Sat on hold forever. Called back. FINALLY. They answered and the manager "Melissa" got on the phone. Asked why and where our pizza was after almost 3 hours. She stated that it had not even been made yet. Seriously? Almost 3 hours later on a Wednesday mind you and it hadn't even been made. When the hubby said we just want to cancel because your pizza isn't that great anyway and there are other places in town, instead of trying to make things right? She hung up on him. Evidently "Melissa" should not be a manager because she has no idea what customer service is evidently. Didn't even try to make things right. Lost a long time customer for sure. We will never...ever..order from them again. Ended up just making a couple frozen...

I haven't ordered Valentino's pizza for years because I thought it was too pricey. My buddy mentioned a deal from Mon- Wed so I placed an order last night. I was very very pleased!! I placed order easily online, and it was ready within 30 min which was awesome because it was late. I did a jumbo for my kids and a mini for myself. Apparently the mini is so small it's basically a kid's meal, but I was fortunate they're my mini a small instead. That was great! I was really happy with my topping options because I could add cream cheese. Not every place has it so I get it when I can. The pizzas were both perfectly covered with cheese and toppings from edge to edge. Most pizza places easily fail to do this resulting in sole less than satisfying pieces. To make things better, leftover pizza always ducks because the crust is too hard. Pizza hut, Ramos, dominoes, and little Cesar's are the worst. I was really happy to warm some pizza up this morning and it tastes just as good as it did last night. The crust isn't hard at all! Not even the edge pieces! I usually don't care for the crusts of pizza but Valentinos isn't tough in the slightest. Looking forward to ordering again, as well as making this our go...

I can't believe how far the quality of service at this location has fallen. It's been dropping for years. In fact, we've been going to 33rd & A, for their service is much closer to the service we're used to from the Messineo's. We only ordered delivery from the 48th street location because online wouldn't allow us to go to 33rd & A. We decided to give 48th another chance. What a mistake! They took the order down wrong, didn't read it back, and delivered only 1 of the items we ordered correctly. Because of the expense of Val's food anymore, I called them back to complain. No apology until after I'd been put on hold and there was no offer to bring us what we ordered, they only offered to credit our card back. I said that would be fine, at which point the insincere employee I was talking to said, "Of course." This led me to think they believed we were lying to get a free meal. I will never darken the door of this restaurant again, and it's very upsetting considering I gave years of my life to Val's as an employee. Try a different location, folks, this one's not...