placed an order over the phone and the person over the phone said my order would be done 20-25 minutes. When i got there, the employee acted like my order never existed. She kept saying it wrong. I should have seen that as my red flag. Instead, i proceeded to pay and they told me it would be ready in a couple minutes. Well 10-15 minutes go by and nothing. I then ask a different employee about my wait time, she goes straight to the employee that assisted me when i got there, who stayed far from the front aftwr the mess up, and told her that a time was needed. I received no answer. Then another 10-15 minutes go by, now making my order over an hour from calling it in, i asked the same employee about the time frame because she never gave it to me. She told me a couple minutes. That was what they've been saying all along. She threw out a random time and said 5 minutes. Enough was enough. I wanted a refund. The manager didnt even care to help and just process the refund. I hate to say but during the timeframe i was there, i witnessed several orders that were missing items or were incorrect. If its one of the busiest order nights of the year, then be better prepared. People coming in without orders had better luck than those who placed orders. Hope the manager does something to improve this. When i told me husband about the situation, he was upset. We used to come to this location often, but never again. The experience was enough to take my...
Read moreOrder an extra most bestest and two breads said it was a four minute wait I said OK I am at this point the only one in the store eight people come in and out over 20 minutes later I’m the last one in the store and they finally gave me my food they were giving free bread out to people that had to wait which is fine except for I’m waiting for bread and they’re just giving it away instead of giving me my order now I’ve received my pizza and it’s way over cooked from sitting in the burners for so long. It’s nasty one by $16 later I got one by the...
Read moreSent my 14 yr old son in tonight and never has any issue before but today the staff decided they were gonna ignore him for 20 minutes while his in line at the front of the register and help the 10 other people who came in after him!! He was in front of them!!! You couldn’t of missed him!! It dose not matter what age the customer may be don’t be rude and ignore someone and help people who come in afterwards .. they knew he was there easy before the other customers!! Oh and I got hard bread and my pizza...
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