Wendy's — Restaurant in Linden

Wow! Can’t believe a food chain that is a favorite to so so many people in this area really have such a NEGATIVE group of employees. Visited this location for quick breakfast for my family. I frequently come to this location because Wendy’s is one of our favorite places to eat and it’s close to home.

So this morning, at the drive-thru intercom the cashier seemed to be “bothered”. She completely rushed me through my order, Alain at the window, and also after waiting serval minutes with others vehicles for my food by the dining room door.

The woman taking orders at the drive-thru and also taking monies for my order that was over $20, was extremely rude, unprofessional, unfriendly, seemed extremely bothered that customers were patronizing, complete negative attitude, and seem to not want be at work today. I had to make her say “good morning” when I got to the window. However, before placing my order I said, “Good morning” and there was no response from her.

Because of ordering so quickly, and her rushing me I forgot some items because of her “poor customer service skills”. In which I could have been a “secret shopper” and this Wendy’s location would have failed, because of this employee.

I will never come back to this Wendy’s again. This isn’t the first bad incident that I has with this location. The store manager contacted me and my issue was resolved. I will not allow another incident to happen when I spend my hard earned money to patronize this location.

The corporate office will...

I usually don’t like to give one star ratings, but this place earned it. In life everyone earns things, so this particular Wendy’s earned a one star rating. Their customer service stinks! Now I know their probably over worked but every customer that comes to any establishment counts. Believe me when I say, I’m not one of those people that believe the statement “Customer is always right” because that’s not a true statement. I believe the customer can make mistakes. However, I put my hard earned money into their pockets to get the service that I received. Every dollar you put in a register is money in their pockets. “If no customer no business, no business no work”, now that’s the statement I believe in.. Trust me, this is not the first time I’ve come to this Wendy’s, and believe it when I say every time has been the same experience over and over. The whole establishment including management needs to attend a class on customer service. The person on the drive thru window having a conversation with another coworker and then getting an attitude with me when I ask for some ketchup. No ice in my drink, and the fries. Oh please don’t let me talk about the fries. CAN SOMEONE SAY SOGGY!!! Not just soggy but soggy full of grease. Reminds me of checkers fries. When you squeeze the fries a whole bunch grease comes out. Did Wendy’s change their fries? If so please bring it back? If not...

This place is very, very dirty. No wonder why no one really likes to dine here.

The bathroom floors are sticky, and there are unrelated older men who go inside the stall with minors (by groups of four). We feel really unsafe. We did not witness anything but did not also wait to find out.

Then, to make matters worse, we walk out of the filthy restroom to next witness a brawl just outside the dining area. Thankfully, three crew members and the supervisor on staff break up the fight and are willing to share video footage to hold them accountable.

The ice machine on the left is out. The kiosk systems to put in your order are very filthy; let's not address the doors!

Although the food is somewhat fresh here, it is recommended to have better dining experiences elsewhere.

■A Quyloon Reese Report on Experiences & Custom (QR-REC)®: •Food: 85/100 •Portion to Cost Ratio: 75/100 •Comfortable: 35/100 (Not safe and possible inappropriate bathroom activity with minors) •Hospitality (Staff): 65/100 •Clean: 10/100 (including restrooms) Overall Score: 270/500 (54%) ⭐⭐☆☆☆ 🔵GOAL: "Our intent is to design innovative expository to provide daunting critiques that command attention and force heads to turn...