Dunkin' — Restaurant in Lino Lakes

I have been to different DD locations and there was never an issue.. this specific location is horrible and I will not be returning. I placed an app order for over $50 of breakfast food, donuts, drinks, muffins and sides. I went through the drive thru pick up and pulled around. The kid at the window hands me the drink which was made incorrectly, and two bags and then just looks at me. I said I had a big order this can't be all of it and I also ordered a dozen donuts. So then he gives me the box of donuts but I don't trust all of my items had been given to me, so I pulled around and parked. I open the bags and find 2 muffins, a fritter and a coffee roll. How do you manage to forget 2 orders of stuffed bagels, a breakfast wrap, a toasted egg bacon and cheese sandwich, a side of bacon and a stuffed chicken croissant?? So I go inside and tell the kid at the counter over half my order is missing and he's like "oh sorry I will go make it now". So after waiting another 10 min or so I get my order. They didn't even have the stuffed chicken croissant, he said it was seasonal and they don't have it anymore and I'm like then why is it on the ordering app? So he gave me a substitution. So it gets worse believe it or not... the stuffed bagels were stale and nasty, the donuts tasted stale and old, the wrap was tiny and flavorless, the muffins were not warmed like I asked for, the toasted breakfast sandwich was greasy and the bread was barely toasted. The only thing that I got and actually tasted good was the side of bacon. Very disappointed in the lack of attention to detail. What is wrong with society now a days where people just hire people for a warm body to stand around. What happend to that thing called "work ethic"??...

I went into the store at 10:40 am. There was a line in the drive thru but no patrons in the store. I ordered a medium ice pumpkin spice latte and an everything bagel with cream cheese. While I completely understand it was Saturday morning. There is no excuse for my order to not only be missed... BUT the manager is literally meandering around NOT helping his staff but maybe doing bare minimum while they are struggling. At 10:50 am after 10 minutes. The manager looked at me and asked "what are you waiting for?" I told him my order again. Did he apologize. NOPE. Did he move faster than a snails pace to get my order to me even after waiting 10 minutes. NOPE. Instead he makes me a small pumpkin spice iced latte and tells me that my bagel will be ready in a moment. At 10:55 I left with no bagel as I had to be somewhere at 11am.

Now I get orders can get missed and I get they are a busy location. But to be ignored while several people who came in AFTER I was already waiting on my order got theirs is unacceptable. What else is unacceptable is the managers complete lack of motivation to make sure staff were getting orders completed.

When I called the location and spoke to the manager, I get a blahze' answer of oh well I'm sorry and in order to be refunded id have to drive back in.

Needless to say I won't be going to D&D anytime soon as this was not just disappointing but frustrating that the management there has no...

(This was several months ago. Around nine to be exact)

I had gotten the sandwich earlier today to take one bite to find a long black hair in it. To whoever had made the food at this location today must have not had their hair in a ponytail or was not wearing a hairnet if you require that, I'm very disappointed that I could not eat this sandwich due to the fact that I found a hair from someone's head, hopefully. This is literally ridiculous you need to make sure your employees are wearing their hair up, a hat, or a hair net or whatever you require so people don't have to eat hair. I do not think I would be returning to this location. Also I have three images attached for you to see that there is definitely a hair in the sandwich. It is a very long hair and I am disgusted. I really want to call the health department on this location to the fact that you cannot maintain cleanliness within...