Hideaway Bar — Restaurant in Lititz

I'd give this place zero stars if I could.

We recently had a horrific experience here. We arrived a party of 5 - all siblings, and abided by all requested regulations (in which we all support). The bartender, Allie, proceeded to act in a disrespectful way because we asked the rules pertaining to seating. The bar was filled with individuals towards the back, clustered together, and smoking; all of this is fine and well, but we were in an isolated area located near the pool table, and were told that unless we were 'sitting' on the chair, we could not eat or drink. We were orienting ourselves after having just gotten our food and drinks, and she approached us with a clear disposition of aggression and distaste. This was literally within 3 mins of getting our drinks and trying to figure out their regulated seating. We were not there to question, oppose, or protest; we simply wanted a space to enjoy a drink on a Saturday night. We were not comfortable with her tone and aggression towards us, and decided that we would leave. She became angry and pulled the drink out of my brothers hand, shouting 'just get out', though we had already conceded that leaving was a better alternative for us over her aggressive tone and RUDE disposition. I know that this is a dive bar, but even in this setting that is of kick back nature, treat customers with a tone of patronage. We asked for our money back since we had not eaten or taken one sip of our drinks. She gave us an adamant 'NO' and pushed us out the door. I love dive bars, and know that covid has created changes and precautions that ARE warranted. However, this situation that occurred was unacceptable for a place of business. We were there to offer local support. This place will never receive our support - or business - ever again. We left shocked to have been treated this way after not defying (once again, warranted covid-related rules), and within having been there for about 10 minutes. This place of business needs to take a step back to question the ways that their employees are treating customers who want to offer business respectfully during this time. Also, as it pertains to covid, please use common sense and question a space where people can walk around and smoke but can't stand at their table to eat or sip their drink. I'm all for SMART regulations to prevent the spread...but use LOGIC, for goodness sakes! You'll lose customers, otherwise, and tonight was an example of just that.

Be safe - but be smart,...

I literally have been to this place maybe 6 or 7 times I tip well and never cause issues. Candy and jess are pleasant and terrific people. However the older lady who bartends there has poor customer service and claims I was barred for good. She is highly mistaken and not only did she say she believed i was barred but was extremely rude about it. I said I dont cause trouble and she responded by saying sarcastically that I forgot your perfect. Not only is she mistaken but she was extremely rude. In addition if I were barred she was willing to serve me carry out. She has a poor attitude and was mistaken with me being barred. Claiming I was recently barred however I've been incarcerated for the last two weeks so that is impossible for myself to be barred recently as I couldn't have possibly been in there. In conclusion I would like to reiterate that she was extremely rude and demeaning towards me. I hope you take this review seriously because there is no reason she should be allowed to serve anyone with that kind of attitude and terrible memory. Candy and jess are awesome bartenders and very friendly people. I dont go there often but I can promise you I will never be giving my business to this place again. Unless my good name is cleared and an apology is owed to me. I hope you review her customer service conduct in the future. I wish you nothing but the best with...

I rarely go to bars so I don't know much, but they sell 6 packs in there and I bought a 6 pack so I wouldn't have to constantly go up and get another drink. It was clear the group I was with was there to hangout and drink but they waited till after I opened it to till me it was illegal for me to drink a 6 pack at the bar. I said sorry didn't know. So I wanted to drink them so I went outside to drink a couple and again they yelled at me again. So still wanting to drink them I went down the street over a block, again they followed me and yelled at me once again. I get that it's a law, but this bar seemed to brand itself as not caring, which it didn't with everything else except this one thing. Why would they sell 6 packs and not have a sign or tell customers they cant drink them there or...