Caribou Coffee — Restaurant in Little Canada

Terrible service. Placed a mobile order, pulled up, they greeted, I told them. Right away began lecturing me about how I just placed it and it would take 5 minutes. I was understanding and even offered if I needed to leave the line and drive around, they said no, but that I would have to if a bunch of cars pile up behind me. 3 cars are waiting a head of me, no one behind me, make it up to the window where the lady opens the window and stares at me, I’m confused so I nicely say, “hi, I had the mobile order.” This crazy lady waved her neck and head at me, eyes wide open. I’m quiet, speechless. She hesitates for a sec and scolds me, “you’re supposed to tell us when you’re here!” I immediately am like, “I did! Why are you scolding me?” She argues that she’s not, I said she scolded me at the intercom and she’s doing it now at the window. She says it was her coworker and slams her window. Another lady, Amy, comes up to the window and asks how she can help. I said I have a mobile order and her co worker didn’t need to talk to me that way. She argues that I didn’t tell anyone I was here, and in my confusion ask how that’s possible when they scolded me for not having my order ready at the intercom, where I told them I was here. She says I drove off, I say I never did, and she says they saw a car leave the line and assumed that was me. I tell her it wasn’t and their assumption is incorrect, I’ve been in line the whole time. Instead of acknowledging they made an assumption and my order would be ready, she chooses to argue with me further and tells me she and her co worker doesn’t deserved to be yelled at, I tell them they’re yelling at me, and her co worker waved her neck and head at me. She says she doesn’t know why she did that but she’ll talk to her. This woman hands me my drink and food and says, “don’t come back to this location!” slamming the window shut. I yell FU and drive off. I want my $2 tip back, they don’t deserve it. I called corporate and they offered me a free drink that expires in 2 weeks!! Weak. I called back and complained in the afternoon to another manager and she didn’t care. So yeah, that’s my story. It seems corporate and the stores have a toxic relationship over their app making ordering harder for stores and customers, but the employees don’t know who the real enemy is and choose to take their frustration out on customers. I’ve had box stores tell me corporate doesn’t understand how it really works in the field, and I’ve always appreciated and understood that, but this? Don’t yell at me because your employer...

I have never been disrespected at a Caribou before but holy crap when it rains it pours. I work right down the street and frequent this location. The workers are usually pretty standoff-ish but WOW if they weren't pulling out all the stops.

I work in a customer focused field so I know how easy it is to fix an issue but these girls were the rudist people I've incountered in a long while.

I order the same thing Every. Single. Day A milk chocolate crafted press. The price is $3.74. It is even stated on the menu board. This day, there were cars lined up around the block. I pulled up to the window and they asked me to pay $5. I corrected them that my drink is usually $3.74. The girl at the window called another girl over who berated me for a good minute about how my order is correct and its my fault for not specific about how much milk chocolate I wanted. I've never been told this before in my 3 years of having Caribou. She told me she could remake the drink and I could wait for it if I wanted. There were about 10 cars behind me. I asked if I could just pay $3.74 and be done with it. She then screamed "WHAT DO YOU WANT ME TO DO, YOU'RE HOLDING UP THE LINE" I haven't been talked to that way ever by someone at Caribou. I started to cry. I handed her my credit card and she tossed my drink at me. I got to work. Took my first sip. There was no chocolate in the crafted press......

This is insane. These people at this location...

I work just down the street from this location and visit it often, same with a lot of my Co workers. I visited yesterday which was the 4th of July. I'm very disappointed in the service or I should say lack of service I received. I had just gotten done at work and wanted an iced coffee for my drive out of town. As i drove by I saw the open sign was still on and multiple cars in the parking lot. I pulled up to the Thur and was greeted with a " sorry were closed" I asked her what time they had closed at. She told me right now. I asked you closed at 7:28pm? She then told me that was not what their systems inside said and it said they are closed. My phone is set automatically so I know it wasn't 7:30 yet. She refused to serve me. I just wanted one simple drink and I got nothing. I will not be returning to this location anytime soon or possibly ever. I could understand if they closed at 7, then yes I was too late. But 2 minutes before 7:30 when they supposedly closed and the refusal to help a...