Pizza Hut — Restaurant in Little Elm

My order arrived with a missing pizza. The driver apologized that he wasn’t able to check both his orders before leaving the store. I called store 026425 and spoke with gm Austin. I explained I have missing food. He said he’s missing 4 people today so if I get it replaced it will eventually come but he has no timeframe. Or he can offer a partial credit for my next order. I said I need a refund, this has happened so many times that I don’t plan on another order. He said no he’s not issuing a refund and I can drive to his store and get $8. I said his tone and attitude is extremely unprofessional and I want a corporate contact. I advised I will be sharing my experience with mgmt. I said there is a history of missing food and messed up orders and they will see that. He said good they will also see the same customer complaining all the time. I was shocked and disheartened at his professionalism, disregard and extreme lack of customer service. To be upset with me over their mistake is insane. The driver is even on camera admitting the mistake. I have never tried to get over on a pizza company, I simply want what I paid $84 for. I always got a replacement or credit in the past even when I did not want to continue to patronize. But today sealed the deal on that. To be belittled and disregarded ensures that I will not bother Austin and his crew again. Spend your money wisely neighbors, there are too many options to be treated like a nuisance after...

Don't you think it would be appropriate to inform customers that the delivery will be done by a 3rd party service? The drive arrived in a plan t-shirt with shorts on. The pizza wasn't in a pizza thermal bag. So after waiting 45mins I then had to put the pizza in the over and wait additional time. I called the location. Spoke with a young lady who seemed more eagar to make things right then the "Manager", or at least he claimed to be. I asked for a refund of my money due to the circumstances. The "Manager" then stated he wouldn't refund my money and would only offer a credit. Normally I would of accepted the gesture. I stated that wasn't acceptable and continued to insist on the refund. He then stated I would need to come in to the store to receive my money back. I asked why when the order was placed throught the app. He stated that was the process. Funny, I've never had to go in to store for a refund before. So I said just come get the pizza. And I asked to speak with the "GM" when the "Manager" stated he was the "GM". Because of his lack of professionalism I then asked to know and get the contact information of his regional manager. This is when his attitude changed and miraculously he was then able to process the refund. This guy lied from the get go. He was just spiteful and wanted me to waste more of my time because they can't keep enough delivery drivers to run a...

I realized once i arrived home that my pizza order was incorrect. Prior to leaving the employee Apologized for the cinnamon sticks however, I was in a rush so I declined the option to wait another 15 minutes for my order. Then once I arrived home I specifically asked for Pan crust and I received a foreign combination of thin and hand tossed. After calling back up to the 26735 US-380 Suite 104, Aubrey, TX 76227 location off Paloma Creek a brown female with an attitude as bad as her braids with no customer service training or positive representation of Pizza Hut. After calling to explain my order she began interrogating me and asked me what the crust looked like and after explaining to her that it wasn't Pan crust 3 times she absurdly hung up on me and routed all of the calls to the call center instead of to the store. Twice I called back and she picked up and hung up in my face then the next 15 times I was routed to the call center. I would prefer to speak with management as I hope this isn't a reflection of management or Pizza Huts customer service training and process. My next complaint will be on our neighborhood forums and social...