QDOBA Mexican Eats — Restaurant in Little Elm

Man, where do I start?

We went to this location to redeem the Valentine's Day BOGO deal (14 FEB 25 @ 1130AM Ish) my wife and daughter. When we pulled up, I asked the crew staff if they were doing the BOGO deal today. The staff looked a little confused and thought I wanted a bowl (I think there was some language barrier issues/ predominantly Spanish speaking) and they thought I wanted a bowl. I asked them three times if they were doing the deal, until the manager on shift finally confirmed and said, yes.

The crew member, young man still thought I wanted a bowl but I further clarified twice that I just wanted two chicken burritos. He was a little skimpy on the serving size and I had to repeatedly ask him to give a full amount. He fulfilled making the order and I thanked him for it.

The real issue didn't happen until it was time for checkout. The other crew member, young man attempted to ring me up. I told them that I would be using the BOGO deal through the app. It wasn't going through, so he tapped his manager who tried to help. She wasn't able to ring it up and literally said rolling her eyes "I can't ring it up, someone used your coupon" . I was dumbfounded because there was absolutely no way someone used my account. I reiterated to her, that I just downloaded the app to my phone that day, it would be impossible for someone to redeem that coupon using my account. I showed her multiple times on my phone that the coupon was still there. Mind you, qdoba doesn't open up until later morning around 11AM, I was there around 1130AM which would make it impossible for me to redeem it somewhere else because the nearest Qdoba location outside of this one was like another 30+ minutes away.

But she kept saying "Someone used it, I can't do it" in a very condescending way with her almost accusing me of trying to basically steal from the restaurant. I looked at her after several times of showing her my phone app the coupon was still in there and explaining to her that I never used it nor anyone else used at all. She then FINALLY overrode the system and charged me just for one. "I hope you have a GREAT Valentines Day, you can use that coupon (that she was unable to ring up) for somewhere else" she said rolling her eyes and staring me down as if I was some ratchet customer trying to lie to her. I told her her thanks and sat down with my family to finally eat.

A few minutes pass by, some more customers came in using the EXACT same coupon with no issue. She came to our table and gave an apology saying she messed up on her end because she didn't ring up a drink that would have enabled the code to go through on her end. I told her I would like to purchase a drink to make it right, but she's insisted it was fine. My wife and I looked at one another shocked and just finished our meal.

Idk if it was because she was having a bad day or something but the manger on shift was incredibly rude. While I do appreciate she came over to apologize at the end, it felt half hearted and she still seemed like she was annoyed as if I did something wrong. I felt mistreated as a customer and basically accused of trying to steal from the restaurant. I did not feel welcomed and was constantly given stares from her. I honeslty will not be coming back again. This is absolutely ridiculous that a manager did not have the decency to be kind to me while I was ordering or even sympathizing with my situation, but instead kept escalating at ever moment. I don't think I will be coming back here.

The food was okay (Hence...

So I was sitting in the parking lot and was ordering a combo that included a drink for $11.75. It doesn't give the option to pay in cash inside the store, so then I walked inside because I wanted to pay in cash and not use my debit card. So I went inside and ordered and they proceeded to make my bowl, and I went to the register. After hearing the total of what I though I was purchasing, I showed Christian what it says online. He said No you have to order it online. Huh, so the price changes dramatically by several dollars if I simply walk in the store! So I said forget it and walked out. I then thought about it and walked back inside and asked to speak to a manager. The manager walked back up to the register with the bowl I just left, and from his demeanor I asked if he spoke english, he then said a little. I told him the dilemna and showed him what it said online the combo price was. He then looked confused and looked at the cashier and online said online only. I told them both that the website DOES NOT SAY THAT! So, for the 2nd time, I just walked out and left. So a sale was lost and maybe Qdoba doesn't care, who knows, but I live directly in the apartments behind them and I know that a plethora of tenants get food from here. I'm going to be sure and let my mgmt know to put out an email so EVERY TENANT will know, that if you walk in, the prices change and what it says online will not be honored. I'm confused about something too. Why would any national chain fast food establishment have a Manager on duty who can't communicate effectively with customers????!!!!! Why?! Not sure if I'll ever go back again because I don't want to be forced to used my debit card to get a lower or special price when I want...

Clean work station, clean bathroom, clean dining. Great service, the guy making my bowl was actively listening and went out of his way and gave me what I wanted. Not a grain of rice was left. Happy eating y'all, now Go get your grub on. Update: this place is consistent in their food, service and cleanliness. Mgr Ollie was very helpful today 1/8/25 I took a friend for her 1st visit and ordered some shredded meat turned out to be spicy, too spicy for my friend. Mgr Ollie was very accomodating and made a fresh bowl with the regular chicken (not spicy at all) without batting an eye. Thank you so much. Come on yall go show some love to Qdoba crew where you can count on friendly service and clean environment AND good fresh food. Ok so if I were asked what would I change, I would add more red bell peppers and much more onions to their grilled veggie mix and also ensure they are not cut too big. I shouldn't need a knife when everything else is bite size. Happy eating y'all, NOW GO GET YOUR...